OPERATIONAL REVIEW
Meetings with Members of District Boards and Community Groups
In addition to collecting feedback
from the Passenger Liaison Groups,
other efforts to collect customers'
views include meetings with members
of District Boards and local
community groups. Representatives
from the Company attended 56
District Boards and user group
meetings during the year.
Mobile Service Centre
Meetings with members of District Boards and local community groups are held throughout the year
In addition to the Service Centre located at the Shatin New Town Plaza, an air-conditioned coach was
converted into a Mobile Service Centre travelling to various districts in Hong Kong. The Mobile Service
Centre aims to enhance direct
communications with customers
by reaching out to collect their
opinions in order to increase our
九巴流動服務中心
understanding of their needs and
hence facilitate our provision of
customer oriented services.
Mr. John Chan welcomes The Hon Lau Wong-fat, OBE, JP to visit KMB's Mobile Service Centre
Transport Committees as VIP visitors to our Mobile Service Centre.
From time to time, we have had
the pleasure of welcoming the
Chairmen of various District
Boards and of their Traffic &
24
KUB
九巴服務 日日進步
No comments yet.
Private notes are available after approval.