OPERATIONAL REVIEW
KMB Passenger Enquiry Hotline 2745-4466
The KMB Passenger Enquiry Hotline handles an average of 300,000 passenger enquiries per month. In April 1995, the service was upgraded with the addition of a Putonghua language selection to the existing English and Cantonese selections on the system and a fax-on-demand service to provide customers with
a more convenient and efficient means of obtaining information on our bus services.
Passenger Liaison Groups Programme
In 1995, the Company organised several Passenger Liaison Group (“PLG”) sessions which provided an
active and direct channel of communication between customers and the Company. Assistant Professor
Andy Fong of the Hong Kong Polytechnic University acted as moderator and representatives of the Transport Department acted as external observers. Participants in the PLGs comprise volunteers drawn
from all sectors of the community.
乘客蠻
會議
1
Passenger Liaison Group sessions provide an active and direct channel of communication between KMB and its customers
23
THE KOWLOON MOTOR BUS COMPANY (1933) LIMITEDI
No comments yet.
Private notes are available after approval.