1993 — Page 40

KMB

九巴服務 日日進步

38

Improving Communication with Customers

Public Forums

改善與乘客之溝通

公開論壇

In addition to collecting information

from the Passenger Liaison Groups, other

ways of continuing to meet the public

爲與公眾人士溝通及聆聽其意見,除於

乘客聯絡小組收集意見外,其他方法包

括出席由各區委員會組織之公開論壇。

and listen to their views have included

attendance at public forums organised by

the Committees of various districts.

The Company has attended more of

these forums in 1993 than in previous

years and hopes to continue to expand

this avenue of communication.

一九九三年本公司比前一年參與更多該

等論壇,同時盼望繼續擴展此類溝通途

徑。

Hotline Service

熱線服務

To upgrade the services provided for

individual callers to KMB, the Company

installed a Voice Mail System in July

1993. In addition to operator service

during office hours, customers are able to

listen to pre-recorded information

regarding individual bus routes at any

time. The Voice Mail System has

received an enthusiastic response from

the public and, at present, an average of

over 250,000 customers use this system

every month. In general, our passengers

now find it more convenient to use the

improved Hotline to acquire bus route

information.

為改善乘客致電諮詢服務,本公司於一

九九三年七月裝設一項聲音郵務系統。

顧客除於辦公時間內與熱線服務員直接

對話外,亦可於任何時間收聽有關個別

巴士路線之預錄資料。聲音郵務系統深

獲公眾接受,現時每月平均有二十五萬

人次以上使用此套系統。本公司之乘客

一般都覺得使用改善後之熱線服務提取

巴士路線資料,比以往更加方便。

Page 40Page 41

KMB

九巴服務 日日進步