KMB
九巴服務 日日進步
38
Improving Communication with Customers
Public Forums
改善與乘客之溝通
公開論壇
In addition to collecting information
from the Passenger Liaison Groups, other
ways of continuing to meet the public
爲與公眾人士溝通及聆聽其意見,除於
乘客聯絡小組收集意見外,其他方法包
括出席由各區委員會組織之公開論壇。
and listen to their views have included
attendance at public forums organised by
the Committees of various districts.
The Company has attended more of
these forums in 1993 than in previous
years and hopes to continue to expand
this avenue of communication.
一九九三年本公司比前一年參與更多該
等論壇,同時盼望繼續擴展此類溝通途
徑。
Hotline Service
熱線服務
To upgrade the services provided for
individual callers to KMB, the Company
installed a Voice Mail System in July
1993. In addition to operator service
during office hours, customers are able to
listen to pre-recorded information
regarding individual bus routes at any
time. The Voice Mail System has
received an enthusiastic response from
the public and, at present, an average of
over 250,000 customers use this system
every month. In general, our passengers
now find it more convenient to use the
improved Hotline to acquire bus route
information.
為改善乘客致電諮詢服務,本公司於一
九九三年七月裝設一項聲音郵務系統。
顧客除於辦公時間內與熱線服務員直接
對話外,亦可於任何時間收聽有關個別
巴士路線之預錄資料。聲音郵務系統深
獲公眾接受,現時每月平均有二十五萬
人次以上使用此套系統。本公司之乘客
一般都覺得使用改善後之熱線服務提取
巴士路線資料,比以往更加方便。
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KMB
九巴服務 日日進步