TNAG-2455-FCO40-3576-Future-of-Hong-Kong-constitutional-development-presentation-1992 — Page 138

G.F. $16

SECRET 高度機密

-

13

SERVING THE COMMUNITY

Policy

To

develop ૩ user-orientated

sector.

Initiatives

Civil Service Performance

service culture in the public

which will define the the public has a right to of actual the monitoring

(a) To

introduce

standards

expect;

performance of service which will

for provide

pledges

performance; will establish rights to an explanation, to disclosure of the criteria governing entitlements, and of appeal.

first

pledges

(b) The

will be introduced by the end of 1992 and social and will cover the provision of health security

services, immigration services, the emergency processing and tax collection.

(C) All civil servants

dealing

with the

public will name

themselves.

(d) All correspondence from the public will get a reply in 10

working days.

government

forms and documents will be reviewed and simplified where possible.

courses

be will

run to enhance Civil Service

(e) All

(f) Training

(g) "User's

will Committees"

be established to monitor the

performance pledges.

courtesy and helpfulness.

The OCAC

(h) The public should have direct access to the Commissioner.

(i) The Commissioner should be able to publicise his reports.

(j) The

Commissioner should be able to investigate complaints against statutory corporations and organisations.

SECRET 高度機密