G.F. $16
SECRET 高度機密
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13
SERVING THE COMMUNITY
Policy
To
develop ૩ user-orientated
sector.
Initiatives
Civil Service Performance
service culture in the public
which will define the the public has a right to of actual the monitoring
(a) To
introduce
standards
expect;
performance of service which will
for provide
pledges
performance; will establish rights to an explanation, to disclosure of the criteria governing entitlements, and of appeal.
first
pledges
(b) The
will be introduced by the end of 1992 and social and will cover the provision of health security
services, immigration services, the emergency processing and tax collection.
(C) All civil servants
dealing
with the
public will name
themselves.
(d) All correspondence from the public will get a reply in 10
working days.
government
forms and documents will be reviewed and simplified where possible.
courses
be will
run to enhance Civil Service
(e) All
(f) Training
(g) "User's
will Committees"
be established to monitor the
performance pledges.
courtesy and helpfulness.
The OCAC
(h) The public should have direct access to the Commissioner.
(i) The Commissioner should be able to publicise his reports.
(j) The
Commissioner should be able to investigate complaints against statutory corporations and organisations.
SECRET 高度機密