TNAG-1733-FCO40-2446-Minutes-and-Hansards-of-the-Legislative-Council-of-Hong-Kong-1988 — Page 215

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To deter taxi drivers from overcharging or other

malpractice and to encourage complainants to come forward, a complaint hot line of the Transport Advisory Committee Transport Complaints Unit (TCU) is shown inside taxis.

Passengers who suspect that they have been overcharged can

contact the TCU through this hot line. When a person makes a complaint to the unit, the complainant will be asked whether

he or she is willing to be a court witness. If he or she is

willing, the Transport Complaint Unit will arrange the police

to contact him or her to make further enquiries. Το

inconvenience complainants as little as possible, every effort

is made by police to take statements at locations convenient

for exemple, to them, egr home, office or the nearest police station.

WP0326A