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Chatham Road, etc by sections to assist mail deliveries by the Postmaster General. The Committee has also drawn the attention of Government to the inadequate positions of street names in prominent positions.
PUBLICATIONS
THE URBAN COUNCIL HANDBOOK 1978-79 was printed and distributed in July, 1978. The Urban Council Annual Report 1977-78 was produced in more attractive format to commemorate Council's financial autonomy for the past 5 years and distributed to Members in September 1978.
An Urban Council Christmas Card 1978 and Chinese New Year Card 1979, with a reproduction of a photograph of the Urban Council Chambers at night, is being printed for Members in October, 1978.
The following publications were also approved during the period under review:
(a) Hong Kong Freshwater Fish-Chinese version;
(b) Urban Council Postcards (a set of floral illustrations);
(c) Hong Kong Food Plants-English and Chinese versions;
(d) Urban Council Swimming Pools-illustrated leaflet;
(e) Hong Kong Grasses and Sedges-English version; and
(f) Hong Kong Liverworts and Mosses-English version.
A list of Urban Council publications available on sale is at Appendix D.
WARD OFFICE
The Urban Council maintains 14 ward offices, 7 on Hong Kong Island and 7 in Kowloon and New Kowloon. The ward offices system first introduced in 1965 makes Councillors available to people who have problems or complaints. In 1977-78, 13,167 cases were dealt with in ward offices mainly related to housing matters. During the period, 4,989 cases were dealt with of which 3,072 related to hawking and housing matters.
COMPLAINTS AND ENQUIRIES
The Council's 'hotline' for receiving complaints from the public is Tel. No. 5-95555. This line is manned continuously from 9am to 6pm during office hours and is also used for receiving complaints for littering offences. Complaints can also be sent to the Council by mail through Post Office Box No. 700. In addition, all regional headquarters and district offices of the Urban Services Department provide facilities for receiving enquiries and complaints during office hours.
MANAGEMENT CONSULTANTS
During the period, the Management Consultants Peat, Marwick Mitchell & Co. completed their study of the Urban Council Secretariat and the Management Consultants Sub-Committee expect to consider their report shortly.
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153
URBAN COUNCIL SECRETARIAT The post of Secretary (Functions) to assist the CUC and Council with arrangements for ceremonial occasions and receptions was advertised in the press in September 1978 and recruitment carried out in October. It is hoped that the appointee will be in situ before the end of the year.
CONCLUSION
This has been a period of continuing activity and of consolidation of the progress made in the past 5 years of solid achievements as highlighted in the 1978 Annual Report. It has also been a period of expansion in both services and facilities to the public and of planning for future Council and department needs. This groundwork is being laid with care and it is anticipated that the General Administration Select Committee will continue to play its part in promoting and implementing active policies for the Council in the future.
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Page 152
HONG KONG URBAN COUNCIL
Page 153
is removed as per instruction, the corrected version is:
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HONG KONG URBAN COUNCIL
Chatham Road, etc by sections to assist mail deliveries by the Postmaster General. The Committee has also drawn the attention of Government to the inadequate positions of street names in prominent positions.
PUBLICATIONS
THE URBAN COUNCIL HANDBOOK 1978-79 was printed and distributed in July, 1978. The Urban Council Annual Report 1977-78 was produced in more attractive format to commemorate Council's financial autonomy for the past 5 years and distributed to Members in September 1978.
An Urban Council Christmas Card 1978 and Chinese New Year Card 1979, with a reproduction of a photograph of the Urban Council Chambers at night, is being printed for Members in October, 1978.
The following publications were also approved during the period under review:
(a) Hong Kong Freshwater Fish-Chinese version;
(b) Urban Council Postcards (a set of floral illustrations);
(c) Hong Kong Food Plants-English and Chinese versions;
(d) Urban Council Swimming Pools-illustrated leaflet;
(e) Hong Kong Grasses and Sedges-English version; and
(f) Hong Kong Liverworts and Mosses-English version.
A list of Urban Council publications available on sale is at Appendix D.
WARD OFFICE
The Urban Council maintains 14 ward offices, 7 on Hong Kong Island and 7 in Kowloon and New Kowloon. The ward offices system first introduced in 1965 makes Councillors available to people who have problems or complaints. In 1977-78, 13,167 cases were dealt with in ward offices mainly related to housing matters. During the period, 4,989 cases were dealt with of which 3,072 related to hawking and housing matters.
COMPLAINTS AND ENQUIRIES
The Council's 'hotline' for receiving complaints from the public is Tel. No. 5-95555. This line is manned continuously from 9am to 6pm during office hours and is also used for receiving complaints for littering offences. Complaints can also be sent to the Council by mail through Post Office Box No. 700. In addition, all regional headquarters and district offices of the Urban Services Department provide facilities for receiving enquiries and complaints during office hours.
MANAGEMENT CONSULTANTS
During the period, the Management Consultants Peat, Marwick Mitchell & Co. completed their study of the Urban Council Secretariat and the Management Consultants Sub-Committee expect to consider their report shortly.
HONG KONG URBAN COUNCIL
153
URBAN COUNCIL SECRETARIAT The post of Secretary (Functions) to assist the CUC and Council with arrangements for ceremonial occasions and receptions was advertised in the press in September 1978 and recruitment carried out in October. It is hoped that the appointee will be in situ before the end of the year.
CONCLUSION
This has been a period of continuing activity and of consolidation of the progress made in the past 5 years of solid achievements as highlighted in the 1978 Annual Report. It has also been a period of expansion in both services and facilities to the public and of planning for future Council and department needs. This groundwork is being laid with care and it is anticipated that the General Administration Select Committee will continue to play its part in promoting and implementing active policies for the Council in the future.
Page 96 of 135