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police commanders at all levels. 'Process re-engineering' studies were initiated in May to critically examine existing procedures in police stations, to determine the most efficient way to carry out tasks, including any necessary organisational or policy changes, and to ascertain the projected savings and benefits from computerisation. The study will be extended to all systems in the strategy.
The final three sub-systems of the Enhanced Command and Control Computer System Management Information, Gazetteer and Intruder Alarms were implemented during the year. This resulted in improved management of reports, better monitoring of performance standards and improved incident response times, particularly to 999 calls and to the activation of burglar alarms.
A record number of desktop computers were installed, signifying a much wider utilisation of computers in day-to-day activities such as word-processing, statistical analysis and inventory control.
Transport
The police vehicle fleet remained constant at around 2 300 vehicles. More stringent control over the servicing and repair of vehicles saw $5.2 million in savings in the $90 million repair budget.
With the Electrical and Mechanical Services Department due to become independent of government financing in 1995-96, the Force has begun to examine commercial alternatives for vehicle maintenance.
The improvement of driving standards continued to be emphasised at the Police Driving School. Remedial courses were given priority, along with the teaching of operational driving skills.
A detailed review of how the Force will meet its driving commitments into the next century in the most cost-effective way is drawing to a close.
Service Quality Wing
Following a review of the top command structure, elements of the former Inspection Services Wing and Research Branch were amalgamated to form the Service Quality Wing in May.
The new wing, spearheading Force initiatives to serve the community, comprises three branches.
The Complaints and Internal Investigations Branch retains its former structure and charter. It is responsible for the investigation of all complaints against police officers, including the disciplined, civilian and auxiliary staff, by the Complaints Against Police Office. The investigation results are monitored and reviewed by an Independent Police Complaints Council.
The Performance Review Branch is tasked with developing service standards and performance indicators, and with optimising the effectiveness and efficiency of all Force
resources.
The Research and Inspections Branch is tasked with identifying issues that may have strategic policy significance and with conducting research on available options. The Force policy on inspections has been redefined to ensure co-ordination and consistency in approach, and the adoption of the best practices.