PASSENGER ENQUIRY HOTFAX 2745-0600
The "Passenger Enquiry Hotfax", a new fax line for customers to make enquiries and suggestions regarding bus services, was installed in 1994. In response to each fax-in enquiry, a fax reply will be given. This new service further proves the Company's commitment in providing an efficient and caring service to customers.
KMB SERVICE CENTRES
In addition to the Service Centre located at the Shatin New Town Plaza, KMB is experimenting with a Mobile Customer Service Centre which is
able to travel from district to district so that more customers will find it more convenient to communicate with the Company's representatives.
THE PASSENGER LIAISON GROUPS
PROGRAMME
In June 1993, the Company launched the highly successful programme of Passenger Liaison
Groups ("PLGs") which aims to provide an active
and direct channel of communication with
E-
KMB
EP 5213)
888
OB
net es
Our Mobile Customer Service Centre facilitates direct communications with customers.
流動服務中心促進九巴與乘客的直接溝通。
customers. Up to the end of 1994, six Passenger Liaison Group sessions have been held.
Participants in the PLGs comprise volunteers drawn from all social backgrounds. They come together to meet the Company's senior management. Each meeting is followed up by comprehensive written reports advising on the implementation of the proposals raised by the PLG members.
PUBLIC FORUMS & MEETINGS
In addition to collecting information from the Passenger Liaison Groups, other ways to meet the public and listen to their view include attendances at public forums and at ad hoc residents' meeting.
Representatives from the Company attended 74
public forums and meetings in 1994.
Mr. John Chan receiving suggestions from the Hon Mrs.
Miriam Lau Kin-yee, Legislative Councillor, on KMB services. 陳祖澤先生從立法局議員劉健儀女士手上接過有關九巴 服務的意見。
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