GOING FURTHER TO SERVE YOU BETTER
擴展服務網為大眾提供更佳服務
MORE INFORMATION TO THE PUBLIC
As a major public utility company, KMB
considers it important to provide
information to the public on its activities.
and to this end organizes many visits
for District Board Members, Government Officials, overseas transport officers, professionals and students to give them a better under-
standing of the Company. Another way this is done is by our being represented at exhibitions, such as the "Investment
Hong Kong" Exhibition run by the
Stock Exchange and Careers '88" co-
organized by the Labour Department and the Regional Council.
To encourage better passenger
behaviour on buses, a series of
humorous cartoon stickers depicting the
ill-mannered behaviour and consequent
downfall of a character called "Red Nose' were placed in our vehicles. The public response has been very positive, and many schools have requested these
stickers as teaching aids in their civic
education classes.
Finally, our Passenger Enquiry Hotline
received and answered 428,677
telephone calls from the public last.
year, nearly 1,200 calls every day of the year.
BETTER TRAINED PERSONNEL
Better trained personnel mean a better
and safer service for the public. With a
total of 10,873 employees at the end
of 1987, of which 5,572 were bus
captains, KMB has an ongoing
programme both to train new staff and
maintain high performance standards.
Last year the system by which bus captains are monitored was completely re-designed.
為大眾提供更多資料
作為一間主要公共事業機構,本公司認為 向大眾提供有關本公司業務之資料非常 重要,因此本公司經常安排區議員、 政府官員、海外運輸官員、專業人士及 學生團體到訪參觀,使其對本公司
有更深認識。此外,本公司尙參與不同 展覽活動,例如由香港聯合交易所舉辦之 “投資香港”展覽及由勞工處與區域 市政局共同舉辦之“八八職業展覽”等, 加深市民對公司的認識。
為鼓勵乘客改善乘搭巴士時之態度, 本公司在巴士上標貼一系列以卡通人物 “紅鼻子”為主題的貼紙,諷剌無禮的 行為及所導致人格之貶低。公衆人士 反應十分良好,很多學校更要求取得此等 貼紙,以便在公民教育課上用作輔助 教材。
最後,本公司之乘客諮詢熱線電話服務 去年接聽及回答四十二萬八千六百七十七 個市民查詢電話,每日平均接聽電話 一千二百個。
更趨優秀之員工
更高質素的員工始能向公眾人士提供更佳 及更安全之服務。本公司在一九八七年底 之員工總人數一萬零八百七十三名,
當中有五千五百七十二名車長。本公司
有經常性計劃培訓新員工及保持
高服務水平。用以監察車長之制度亦在 去年完全重新設計。
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