ENG-2004 — Page 309

Land, Public Works and Utilities | 259

Wah Fu Fresh Water Service Reservoir and Sunny Bay Fresh Water Service Reservoir for providing potable water supply to the Cyperport and Hong Kong Disneyland respectively were completed. Construction is underway for the additional service reservoirs, pumping stations and water supply networks in Kowloon West and East; Central, Wan Chai, North Point, Quarry Bay and Pok Fu Lam areas in Hong Kong Island; Tseung Kwan O, Ngong Ping, Sha Tin, Tai Po and North District, Tuen Mun, Yuen Long and Tin Shui Wai in the New Territories. Major improvement works on the sea water supply system for Central Kowloon and Tsuen Wan continue.

Continuing planning work is in hand to increase the water supply capacity to meet demands from new developments in Central, Wan Chai, western and south- western areas on Hong Kong Island; Sham Shui Po and Kwun Tong in Kowloon; and Sha Tin, Yuen Long, North Lantau, Tseung Kwan O, and the north-eastern and north- western New Territories. Major design works focus on the provision of additional service reservoirs, pumping stations and water supply networks in Wan Chai, Kowloon East, West Kowloon Reclamation, Cha Kwo Ling, Tuen Mun, Sha Tin, Yuen Long, Tai Po, Tin Shui Wai, Tseung Kwan O and North Lantau.

Water Accounts and Customer Relations

The number of consumer accounts continues to rise at a rate of about 1.6 per cent per year and the consumer account base expanded to approximately 2.62 million accounts at year-end. To provide greater convenience to customers, applications for change of consumership, mailing address and water bill language for domestic account can be made on-line. The Water Supplies Department continues to act as an agent to collect general sewage charges on behalf of the Drainage Services Department.

To enhance both customer service and operational efficiency, the department commenced to roll out the core features of its Customer Care and Billing System (CCBS) in December 2004.

The voluntary Fresh Water Plumbing Quality Maintenance Recognition Scheme, launched since July 2002 to encourage proper maintenance of internal plumbing systems in buildings, continued to receive positive public support. More than 2 400 certificates of compliance were issued under the scheme, benefiting more than 600 000 customers.

Electricity

The Hongkong Electric Company Limited (HEC) supplies Hong Kong Island and the neighbouring islands of Ap Lei Chau and Lamma; CLP Power Hong Kong Limited (CLP Power) supplies Kowloon and the New Territories, including Lantau and several outlying islands. The supply to consumers is at 50Hz alternating current while the voltage is 220 volts single-phase and 380 volts three-phase.

The two supply companies are investor-owned. The Government monitors the two companies through mutually agreed Scheme of Control Agreements. Current agreements with CLP Power and HEC came into effect on October 1, 1993, and January 1, 1994, respectively. Both will last for 15 years. The first and second