Page 360 of 498
Page 360 of 498
498
404
I.
2.
3.
4.
5.
HONG KONG URBAN COUNCIL
At present, the Performance Pledge of the Urban Services Department only deals with the public but not its staff. To be more comprehensive, it should take care of the public as well as the staff. For example, some definite guidelines and targets should be made available to the staff of the Urban Services Department, which in turn could enhance their mutual assistance, and the coordination among different Sections. The urban services should be provided effectively without any unnecessary delay.
In the provision of urban services, efforts should be made to minimize the waste of resources and to enhance the cost effectiveness.
On the management side, emphasis should be placed on the preventive measures instead of the remedial measures. It is far better to prevent the occurrence of the problems than to take measures to solve them afterwards. This approach would obviate the need for the Councillors to play their role as firemen.
The quality of urban services should be improved through an effective and comprehensive scheme.
6. For each category of service, the Department should think more, so as to bring about more benefits.
7.
8. A new approach to the concept of quality should be taken; the existing channel of communication from upper to lower levels can be changed in such a way that staff from both levels should join together to look into an issue.
To set targets for more services with appraising standards and do not just pay lip-service.
9. The Department should create an internal culture of ever-improving services.
10. The Department should commend and encourage creativity and should not follow the beaten track (such as saying ‘Let's follow the old routine' or 'all right' every time). Should there be any excellent work done by the Department or the Council, Members should give more encouragement as well as a clap of hands to stimulate the morale.
How can we realize the Concept of Total Quality Management? It is not easy of course. I suggest that the Council could commission a consultancy to study this case in order to make it a reality.
MR. TIM S. MANUEL CHAN (in Cantonese):-
Review and Prospect of the Urban Council's work'
Before I start delivering my speech, I request that the schedules of the first and second day sittings of the Annual Conventional Debate held next year be swapped, or Members who speak on the first day must also be present at the second day sitting. Otherwise, it will be very unfair if those who condemn others on the first day are absent at the second day sitting. When Mr. Andrew WONG Wang-fat, a LegCo Member, attended a function at the end of last year
198
Page 360
Page 361
Page 361
01 498
Page 360 of 498
Page 360 of 498
498
404
I.
2.
3.
4.
5.
HONG KONG URBAN COUNCIL
At present, the Performance Pledge of the Urban Services Department only deals with the public but not its staff. To be more comprehensive, it should take care of the public as well as the staff. For example, some definite guidelines and targets should be made available to the staff of the Urban Services Department, which in turn could enhance their mutual assistance, and the coordination among different Sections. The urban services should be provided effectively without any unnecessary delay.
In the provision of urban services, efforts should be made to minimize the waste of resources and to enhance the cost effectiveness.
On the management side, emphasis should be placed on the preventive casures instead of the remedial measures. It is far better to prevent the occurrence of the problems than to take measures to solve them afterwards. This approach would obviate the need for the Councillors to play their role as firemen.
The quality of urban services should be improved through an effective and comprehensive scheme.
6. For each category of service, the Department should think more, so as
to bring about more benefits.
༢.
8.
A new approach to the concept of quality should be taken; the existing channel of communication from upper to lower levels can be changed in such a way that staff from both levels should join together to look into an issue.
To sel targets for more services with appraising standards and do not just pay lip-service.
9. The Department should create an internal culture of ever-improving
services.
10. The Department should commend and encourage creativity and should not follow the beaten track (such as saying ‘Let's follow the old routine' or 'all right' every time). Should there be any excellent work done by the Department or the Council, Members should give more encouragement as well as a clap of hands to stimulate the morale.
How can we realize the Concept of Total Quality Management? It is not easy of course. I suggest that the Council could commission a consultancy to study this case in order to make it a reality.
MR. TIM S. MANUEL CHAN (in Cantonese):-
Review and Prospect of the Urban Council's work'
Before I start delivering my speech, I request that the schedules of the first and second day sittings of the Annual Conventional Debate held next year be swapped, or Members who speak on the first day must also be present at the second day sitting. Otherwise, it will be very unfair if those who condemn others on the first day are absent at the second day sitting. When Mr. Andrew WONG Wang-fat, a LegCo Member, attended a sunction at the end of last year
198
Page 360Page 361
Page 361 01 490
No comments yet.
Private notes are available after approval.