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HONG KONG URBAN COUNCIL
403
places in the urban area and in suburbs, adversely affecting environmental hygiene. While the spirit of the EPD's policy is commendable, many problems arise from its implementation. As waste disposal companies are required to dump, at a charge per trip, in remote landfills, such as Tseung Kwan O, unscrupulous drivers tend to discard waste in remote places during the night. This has been going on for long before it has come to people's attention. This always ends up with the USD's staff clearing up the mess. In this connection, I have the following suggestions to make: (i) the EPD should review whether its charging policy can be improved; (ii) to educate the drivers of waste disposal companies; (iii) to publicize the ill-effects of ignoring environmental hygiene and of illegal dumping; (iv) to step up prosecution and to increase the fine on those companies found in breach of the law.
III. Total Quality Management (TQM)
To meet the challenge of the new era, the Urban Services Department consider adopting within the department TOTAL QUALITY MANAGEMENT, a new modern management concept. I spoke on this at the Conventional Debate last year, and I am glad that this concept has the support of Mr. LEUNG Kam-tao this year.
Last year, I had summarized the concept of 'Total Quality Management' in 10 points, which I am going to bring up again this year. However, owing to the constraint of time, I cannot read them all out. Instead, I would put them on paper to be sent to the Secretariat. In general, formulation and implementation of policies may not necessarily be from top down. Senior management can discuss and plan with the junior staff and their decisions reached would be subject to revisions during implementation. The key point remains that this should involve the participation of and contribution from staff on low level. We learnt from the practical experience of other countries that so far this is a relatively effective way of management. These management concepts are worth considering and trying out in the following major areas: e.g. capital works projects procedures, design of administrative structure, effective management and enhancement of cost-effectiveness. Mr. Chairman, with these remarks, I support your motion. Thank you.
TOTAL QUALITY MANAGEMENT (TQM)
Annex
In the past, I have noticed that the policies of the Urban Council could be merely empty words if they were not implemented. The Concept of Total Quality Management, which will enable the Urban Council to stride towards the year of 2000, is a new development trend in the world. While the quality of the UC services should be improved incessantly, there may be a breakthrough if the Concept of Total Quality Management is to be applied to the urban services. I would like to summarize this Concept in the following 10 points:
Page 359 of 498
Page 359 of 498
Page 359 of 498
HONG KONG URBAN COUNCIL
403
places in the urban area and in suburbs, adversely affecting environmental hygiene. While the spirit of the EPD's policy is commendable, many problems arise from its implementation. As waste disposal companies are required to dump, at a charge per trip, in remote landfills, such as Tseung Kwan O, unscrupulous drivers tend to discard waste in remote places during the night. 'This has been going on for long before it has come to people's attention. This always ends up with the USD's staff clearing up the mess. In this connection, I have the following suggestions to make: (i) the EPD should review whether its charging policy can be improved; (ii) to educate the drivers of waste disposal ∙companies; (iii) to publicize the ill-effects of ignoring environmental hygiene and of illegal dumping; (iv) to step up prosecution and to increase the fine on those companies found in breach of the law.
III. Total Quality Management (TQM)
can
To meet the challenge of the new era, the Urban Services Department consider adopting within the department TOTAL QUALITY MANAGEMENT', a new modern management concept. I spoke on this at the Conventional Debate last year, and I am glad that this concept has the support of Mr. LEUNG Kam-tao this year.
Last year, I had summarized the concept of 'Total Quality Management' in 10 points, which I am going to bring up again this year. However, owing to the constraint of time, I cannot read them all out. Instead, I would put them on paper to be sent to the Secretariat. In general, formulation and implementation of policies may not necessarily be from top down. Senior management can discuss and plan with the junior staff and their decisions reached would be subject to revisions during implementation. The key point remains that this should involve the participation of and contribution from staff on low level. We learnt from the practical experience of other countries that so far this is a relatively effective way of management. These management concepts are worth considering and trying out in the following major areas: e.g. capital works projects procedures, design of administrative structure, effective management and enhancement of cost-effectiveness. Mr. Chairman, with these remarks, I support your motion. Thank you.
TOTAL QUALITY MANAGEMENT (TQM)
Annex
In the past, I have noticed that the policies of the Urban Council could be merely empty words if they were not implemented. The Concept of Total Quality Management, which will enable the Urban Council to stride towards the year of 2000, is a new development trend in the world. While the quality of the UC services should be improved incessantly, there may be a breakthrough if the Concept of Total Quality Management is to be applied to the urban services. I would like to summarize this Concept in the following 10 points:
Page 359 of 498
Page 359 of 498
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