1990 — Page 30

MANAGEMENT

REVIEW OF

OPERATIONS

業務回顧報告書

PASSENGER HOTLINE

To make the most of the services we

provide, the traveling public has to be able

to ger fast facts on which bus goes where.

when. Last year our Passenger Hotline

smashed al' previous records ay hanating more than 544 100 calls over the tele

months. That is an increase of 4% over

1989, and is the equivalent of answering more than one calle.er, minute. 24 hours a

da, se.en days a week for the whole .ear

KMB is in the process of updating the

sofu

Bus Route Map to take account of the

changing network. This is no easy mater

with some 280 roures closely interlocking

throughout me Territor, but the maps a

.aluage rack thar car save passengers a lot

of time and energy when me, need to get to unfamiliar destinations.

乘客諮詢熱綫

爲要書量利用本公司所提供之股務・乗客

需要獲得三士行車時間和行車路線之可靠

資料: 去年十二個目內・本公司之乗客

詰詢熱綫接隻超過三十四裹四千一百盲

查詢電話,打破了歷年以來之紀錄,

較一九八九年增加百分之十四,即相等於

全年每個星期七天,每天二十四小時

兩毎分撞峇覆超通一個電話!

九巴考慮到行車路線網絡不斷轉變,

現正重新修訂巴士路線萱:編製二百八十

多條緊密連結全春之路線置・工作實非

易事,但該路線圖卻是一ㄊ寶貴之指引,

可使雲要到百生地方之乗客省部許多時間

RED:

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Page 30Page 31

Harbour

Tunnel

海底隧道

Hung

Hom

紅磡

The famous

"Ocean Liner" built on

dry land at Whampoa

Gardens is in the

background as an air- conditioned coach on KMB Route 212 turns

into the terminus.

212號線之冷氣巴士

正轉入總站,背景爲 黃埔花園著名之陸上 豪華客輪。

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