MANAGEMENT
REVIEW OF
OPERATIONS
業務回顧報告書
PASSENGER HOTLINE
To make the most of the services we
provide, the traveling public has to be able
to ger fast facts on which bus goes where.
when. Last year our Passenger Hotline
smashed al' previous records ay hanating more than 544 100 calls over the tele
months. That is an increase of 4% over
1989, and is the equivalent of answering more than one calle.er, minute. 24 hours a
da, se.en days a week for the whole .ear
KMB is in the process of updating the
sofu
Bus Route Map to take account of the
changing network. This is no easy mater
with some 280 roures closely interlocking
throughout me Territor, but the maps a
.aluage rack thar car save passengers a lot
of time and energy when me, need to get to unfamiliar destinations.
乘客諮詢熱綫
爲要書量利用本公司所提供之股務・乗客
需要獲得三士行車時間和行車路線之可靠
資料: 去年十二個目內・本公司之乗客
詰詢熱綫接隻超過三十四裹四千一百盲
查詢電話,打破了歷年以來之紀錄,
較一九八九年增加百分之十四,即相等於
全年每個星期七天,每天二十四小時
兩毎分撞峇覆超通一個電話!
九巴考慮到行車路線網絡不斷轉變,
現正重新修訂巴士路線萱:編製二百八十
多條緊密連結全春之路線置・工作實非
易事,但該路線圖卻是一ㄊ寶貴之指引,
可使雲要到百生地方之乗客省部許多時間
RED:
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Page 30Page 31
Harbour
Tunnel
海底隧道
Hung
Hom
紅磡
The famous
"Ocean Liner" built on
dry land at Whampoa
Gardens is in the
background as an air- conditioned coach on KMB Route 212 turns
into the terminus.
212號線之冷氣巴士
正轉入總站,背景爲 黃埔花園著名之陸上 豪華客輪。
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