TNAG-1611-FCO40-2214-Minutes-and-Hansards-of-the-Legislative-Council-of-Hong-Kong-1987 — Page 39

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REVISED

Government that wine sevices

QUESTION NO. g

-Reply by the Hon. D.P.H. Liao, CBE, JP, -Secretary for District Administration

to is the Hon. Henrietta Ip, OBE, JP, at the sitting of the

-Legislative Council on Wednesday 9 December 1987

S. Dr. IP asked:

QUESTION 4 Will Government inform this Council of the

existing hotline services offered by government

departments and the voluntary sector and whether it will consider setting up a central hotline which will direct a citizen to the appropriate hotline hotline he is looking for?

SECRETARY FOR DISTRICT ADMINISTRATION :

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At present, there are three Secretariat Branches

and 19 government departments operating

about 50

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telephone hotlines most of which are manned round the

clock.

Through the hotlines, information covering the

hotline

weather, immigration matters, social welfare services,

and

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health education, labour matters, AIDS, narcotics and so en ste. is provided A Complaints concerning the environment,

and so on

transport, corruption and crime etc. are received.

In the voluntary sector, I understand that there are six 24-hour hotline services dealing with child abuse, family planning and family welfare, consumer complaints and

individual counselling.

Additionally, the territory-wide network of the

67 public enquiry service counters of the City and New Territories Administration deal with many general enquiries

during office hours, including providing the telephone

numbers of the hotline services available in both the

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Government and the voluntary sectors.

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