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REVISED
Government that wine sevices
QUESTION NO. g
-Reply by the Hon. D.P.H. Liao, CBE, JP, -Secretary for District Administration
to is the Hon. Henrietta Ip, OBE, JP, at the sitting of the
-Legislative Council on Wednesday 9 December 1987
S. Dr. IP asked:
QUESTION 4 Will Government inform this Council of the
existing hotline services offered by government
departments and the voluntary sector and whether it will consider setting up a central hotline which will direct a citizen to the appropriate hotline hotline he is looking for?
SECRETARY FOR DISTRICT ADMINISTRATION :
siz,
At present, there are three Secretariat Branches
and 19 government departments operating
about 50
theܫnes aܐܐܞtaLephone
telephone hotlines most of which are manned round the
clock.
Through the hotlines, information covering the
hotline
weather, immigration matters, social welfare services,
and
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health education, labour matters, AIDS, narcotics and so en ste. is provided A Complaints concerning the environment,
and so on
transport, corruption and crime etc. are received.
In the voluntary sector, I understand that there are six 24-hour hotline services dealing with child abuse, family planning and family welfare, consumer complaints and
individual counselling.
Additionally, the territory-wide network of the
67 public enquiry service counters of the City and New Territories Administration deal with many general enquiries
during office hours, including providing the telephone
numbers of the hotline services available in both the
Covera
Government and the voluntary sectors.
/As