TNAG-1442-FCO40-1926-Constitutional-development-in-Hong-Kong-1986 — Page 280

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APPENDIX XVI Nature and Outcome of Completed Complaints Cases

1.9.1984 to 31.10.1985

Private Civil Matters

2.1%

Nature

Outside UMELCO Jurisdiction

5.4%

Complaints

1 158

Proposals/Suggestions

5.7%

Appeals

942

Requests

471

Enquiries

8.3%

Proposals/Suggestions

187

Requests

14.4%

Enquiries

271

Private Civil Matters

70

Appeals

28.8%

OUJ

177

Total

3 276

Complaints

35.3%

Successful

Unable to Help

6.9%

Outcome

7.7%

Successful

227

Advised/Assisted

2184

No Further Action Required

18.7%

Unable to Help

254

No Further Action Req

611

Tota!

3 276

Advised/Assisted

66.7%