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APPENDIX XVI Nature and Outcome of Completed Complaints Cases
1.9.1984 to 31.10.1985
Private Civil Matters
2.1%
Nature
Outside UMELCO Jurisdiction
5.4%
Complaints
1 158
Proposals/Suggestions
5.7%
Appeals
942
Requests
471
Enquiries
8.3%
Proposals/Suggestions
187
Requests
14.4%
Enquiries
271
Private Civil Matters
70
Appeals
28.8%
OUJ
177
Total
3 276
Complaints
35.3%
Successful
Unable to Help
6.9%
Outcome
7.7%
Successful
227
Advised/Assisted
2184
No Further Action Required
18.7%
Unable to Help
254
No Further Action Req
611
Tota!
3 276
Advised/Assisted
66.7%