13. What else should I do after I get
supplementary allowance?
Always let your local social security office know if your circumstances change in any way. The yellow pages at the end of your order book (or if you are paid by the Unemployment Benefit Office, the notes on your copy of the order for payment-form B3) tell you the changes that are most likely to occur.
If you are separated or divorced or you have a child whose father does not live with you, tell your local social security office if you get any maintenance. You will be asked for information to enable the local social security office, if necessary, to approach your husband or the father of your children if he seems to be liable to pay maintenance.
Tell your local office or Unemployment Benefit Office of any part-time earnings.
Let your local social security office know if you have any problems or difficulties. They may not always be able to give direct help, but they can generally contact someone who can.
14. What can I do if I am puzzled or dissatisfied?
Ask your local social security office for a written explanation of how your benefit is worked out. Or if you prefer ask your local Citizens Advice Bureau. Tell the local office if you think they have made a mistake or have got the facts wrong.
If you still think the decision is wrong, you can appeal to an independent Appeal Tribunal. All you have to do is write to the local social security office no later than 21 days after the decision saying you wish to appeal. The local Citizens Advice Bureau may be able to help you with your appeal.
15. Is there any other help I can get?
Yes. You can get some other things free when you have a supplementary allowance:
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Free prescriptions—if your supplementary allowance is paid by order book it will have in it a certificate that allows you to sign the declaration on the back of the prescription form and get your prescriptions free. If your supplementary allowance is paid by Girocheque, pay for your prescrip- tion, ask for a receipt and take or send it to your local social security office (Unemployment Benefit Office if you are unemployed). You will then be given a refund.
Free milk and vitamins-tokens, which you can exchange with your milk- man or at your local clinic, are provided for expectant mothers and children under school age. Please tell your local social security office if you think you should have tokens but have not received them.
Free dental treatment, dentures and certain NHS glasses-tell your dentist or optician if you have a supplementary allowance. He will ask you to sign a form so that you do not have to pay any NHS charges.
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