XN000022-1994-07-26 — Page 9

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TUESDAY, JULY 26, 1994

THE COMPANY'S FLEET SIZE WOULD BE INCREASED FROM 245 BUSES 1994 TO 337 IN 1998. HIGHER QUALITY SERVICE WOULD BE THE USE OF MORE AIR-CONDITIONED BUSES.

IN

PROVIDED WITH

PLANING

AT THE SAME TIME, THE NEW LANTAU BUS COMPANY'S FORWARD

MEMBERS TOOK NOTE OF THE PROGRAMME WAS ALSO PRESENTED TO THE MEETING. PROPOSED NEW ROUTES AND EXPANSION OF FLEET.

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MORE TRANSPORT COMPLAINTS IN 1993/94

BY

THE

THE NUMBER OF SUGGESTIONS AND COMPLAINTS RECEIVED TRANSPORT COMPLAINTS UNIT (TCU) OF THE TRANSPORT ADVISORY COMMITTEE IN 1993/94 INCREASED BY 27.5 PER CENT TO 13,498 COMPARED WITH 1992/93.

10,583 IN

INCLUDING PUBLIC

THE INCREASE WAS ATTRIBUTABLE TO A NUMBER OF FACTORS

TRIPS MADE, GREATER AN INCREASE IN THE NUMBER OF TRANSPORT AWARENESS OF TCU'S ROLE, AND HIGHER PUBLIC EXPECTATIONS.

AREA OF PUBLIC TRANSPORT SERVICES REMAINED THE MAIN ACCOUNTING FOR 59.3 PER CENT OF ALL THE COMPLAINTS RECEIVED.

THIS WAS FOLLOWED BY COMPLAINTS RELATED TO ENFORCEMENT (17.6 PER CENT) AND TRAFFIC CONDITIONS (15.4 PER CENT).

CONCERN,

MATTERS

SERVICES

TRANSPORT PUBLIC OF

ABOUT THE 8,002 COMPLAINTS

TO TAXI RECEIVED BY TCU IN 1993/94, 3,604 (45 PER CENT) WERE RELATED

32 PER CENT INCREASE OVER THE SERVICE. THE FIGURE REPRESENTED A PREVIOUS YEAR.

MINI-BUS AGAINST GREEN THERE WERE ALSO MORE COMPLAINTS

(FROM 152); KOWLOON MOTOR BUS 524 TO 777}; YAU MA TEI FERRY (FROM 111 TO

CHINA MOTOR

(FROM 718

850); TO

MASS (FROM 1,028 TO 1,363); TRANSIT RAILWAY (FROM 20 TO 34) AND STAR FERRY (FROM 1 TO 12).

RELATED

BUS

LARGELY TO THE OF ITS

THERE WERE 403 COMPLAINTS AGAINST CITYBUS DUE

TO TEETHING INITIAL

THE COMMENCEMENT PROBLEMS OPERATION OF 26 NEW ROUTES ON SEPTEMBER 1, 1993.

THERE WERE FEWER

CANTON RAILWAY RAIL TRANSIT (FROM

COMPLAINTS AGAINST KOWLOON (FROM 25 TO 15); TRAMS (FROM 86 TO 58) AND LIGHT 49 TO 44 CASES).

MOST OF

THE

2,380

COMPLAINTS AGAINST

ENFORCEMENT LAW RELATED TO ILLEGAL PARKING WHICH ACCOUNTED FOR 56.8 PER CENT.

AMONG THE 2,075 COMPLAINTS ABOUT

WAS

TRAFFIC CONDITIONS, 45 PER CENT, OR 939 CASES, WERE RELATED TO ROAD CONGESTION.

TCU ΤΟ THE RELEVANT ALL THE COMPLAINTS HAD BEEN REFERRED BY AUTHORITIES FOR CONSIDERATION AND FOLLOW-UP ACTON WHERE APPROPRIATE.

DURING

THE

YEAR,

COMPLETED

ON

12,463

AND

INVESTIGATIONS WERE COMPLAINTS. ABOUT 65 PER CENT OF THESE CASES WERE SUBSTANTIATED, APPROPRIATE ACTION WAS TAKEN TO RECTIFY THE SITUATION.

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