7
TUESDAY, JULY 26, 1994
THE COMPANY'S FLEET SIZE WOULD BE INCREASED FROM 245 BUSES 1994 TO 337 IN 1998. HIGHER QUALITY SERVICE WOULD BE THE USE OF MORE AIR-CONDITIONED BUSES.
IN
PROVIDED WITH
PLANING
AT THE SAME TIME, THE NEW LANTAU BUS COMPANY'S FORWARD
MEMBERS TOOK NOTE OF THE PROGRAMME WAS ALSO PRESENTED TO THE MEETING. PROPOSED NEW ROUTES AND EXPANSION OF FLEET.
0
MORE TRANSPORT COMPLAINTS IN 1993/94
BY
THE
THE NUMBER OF SUGGESTIONS AND COMPLAINTS RECEIVED TRANSPORT COMPLAINTS UNIT (TCU) OF THE TRANSPORT ADVISORY COMMITTEE IN 1993/94 INCREASED BY 27.5 PER CENT TO 13,498 COMPARED WITH 1992/93.
10,583 IN
INCLUDING PUBLIC
THE INCREASE WAS ATTRIBUTABLE TO A NUMBER OF FACTORS
TRIPS MADE, GREATER AN INCREASE IN THE NUMBER OF TRANSPORT AWARENESS OF TCU'S ROLE, AND HIGHER PUBLIC EXPECTATIONS.
AREA OF PUBLIC TRANSPORT SERVICES REMAINED THE MAIN ACCOUNTING FOR 59.3 PER CENT OF ALL THE COMPLAINTS RECEIVED.
THIS WAS FOLLOWED BY COMPLAINTS RELATED TO ENFORCEMENT (17.6 PER CENT) AND TRAFFIC CONDITIONS (15.4 PER CENT).
CONCERN,
MATTERS
SERVICES
TRANSPORT PUBLIC OF
ABOUT THE 8,002 COMPLAINTS
TO TAXI RECEIVED BY TCU IN 1993/94, 3,604 (45 PER CENT) WERE RELATED
32 PER CENT INCREASE OVER THE SERVICE. THE FIGURE REPRESENTED A PREVIOUS YEAR.
MINI-BUS AGAINST GREEN THERE WERE ALSO MORE COMPLAINTS
(FROM 152); KOWLOON MOTOR BUS 524 TO 777}; YAU MA TEI FERRY (FROM 111 TO
CHINA MOTOR
(FROM 718
850); TO
MASS (FROM 1,028 TO 1,363); TRANSIT RAILWAY (FROM 20 TO 34) AND STAR FERRY (FROM 1 TO 12).
RELATED
BUS
LARGELY TO THE OF ITS
THERE WERE 403 COMPLAINTS AGAINST CITYBUS DUE
TO TEETHING INITIAL
THE COMMENCEMENT PROBLEMS OPERATION OF 26 NEW ROUTES ON SEPTEMBER 1, 1993.
THERE WERE FEWER
CANTON RAILWAY RAIL TRANSIT (FROM
COMPLAINTS AGAINST KOWLOON (FROM 25 TO 15); TRAMS (FROM 86 TO 58) AND LIGHT 49 TO 44 CASES).
MOST OF
THE
2,380
COMPLAINTS AGAINST
ENFORCEMENT LAW RELATED TO ILLEGAL PARKING WHICH ACCOUNTED FOR 56.8 PER CENT.
AMONG THE 2,075 COMPLAINTS ABOUT
WAS
TRAFFIC CONDITIONS, 45 PER CENT, OR 939 CASES, WERE RELATED TO ROAD CONGESTION.
TCU ΤΟ THE RELEVANT ALL THE COMPLAINTS HAD BEEN REFERRED BY AUTHORITIES FOR CONSIDERATION AND FOLLOW-UP ACTON WHERE APPROPRIATE.
DURING
THE
YEAR,
COMPLETED
ON
12,463
AND
INVESTIGATIONS WERE COMPLAINTS. ABOUT 65 PER CENT OF THESE CASES WERE SUBSTANTIATED, APPROPRIATE ACTION WAS TAKEN TO RECTIFY THE SITUATION.
0
19