XN000022-1991-12-19 — Page 5

THURSDAY, DECEMBER 19, 1991

HAVE "THESE ATTRIBUTES

ΤΟ BE INCULCATED BEFORE A LEARNER

AND CAR,

REINFORCED REPEATEDLY DRIVER HANDLES THE

THROUGH PUBLICITY PROGRAMMES AND REFRESHER TRAINING,'

FIRST

||

HE SAID.

KONG PEOPLE MADE TURNING TO TRANSPORTATION, MR SIU SAID HONG

OF THESE, 9.7 AN AVERAGE OF 11.1 MILLION PASSENGER-TRIPS EVERY DAY.

OR 87 PER CENT WERE MADE ON THE MILLION TRIPS

PUBLIC TRANSPORT NETWORK OF BUSES, TRAINS, TRAMS, FERRIES, MINIBUSES AND TAXIS.

"OUR TARGETS FOR PUBLIC TRANSPORT MUST BE TO BRING RELIABILITY,

WILL REMAIN THE LARGEST COMFORT AND SPEED TO THE BUS NETWORK WHICH PASSENGER CARRIER," HE SAID.

THE GOOD CUSTOMER RELATIONS IS VITAL TO

LAST

SUCCESSFUL OPERATION

MANY PUBLIC YEAR, OF ANY PUBLIC TRANSPORT COMPANY. OPERATORS HAVE BEEN ENCOURAGED TO SET UP AS MANY CHANNELS AS TO ENHANCE DIRECT COMMUNICATIONS WITH CUSTOMERS.

TRANSPORT POSSIBLE

"WE SHALL GO FURTHER NEXT YEAR. FIRST, WE SHALL WORK ON GETTING OF THE IMPORTANCE OF CUSTOMER RELATIONS ACCEPTED NOT ONLY BY MANAGERS

WITHIN THE ORGANISATION, AT PUBLIC TRANSPORT COMPANIES, BUT BY ALL EVERY LEVEL, BY STATION MASTERS, INSPECTORS, BUS CAPTAINS AND SO ON.

"SECOND, WE SHALL GO FORWARD, FROM CUSTOMER DIALOGUE,

SUGGESTIONS AND COMPLAINTS TO ACTIVE ENCOURAGEMENT. AT THE SAME A PUBLIC TRANSPORT COMPANY MUST ESTABLISH A SYSTEM EMPLOYEE WHO PROVIDES GOOD SERVICE TO HIS CUSTOMERS.

TIME,

WHICH REWARDS AN

HE SAID.

++

AMBASSADORS" MR SIU SAID AN EXPERIMENTAL CORPS OF "KMB SERVICE

ON A DISTRICT NETWORK WILL BE FORMED BY KOWLOON MOTOR BUS COMPANY.

INDIVIDUAL BUS BASIS, THE AMBASSADORS WILL ASSESS THE PERFORMANCE OF

FOR

A SELECTING

NUMBER WHO CAPTAINS AND STATION MASTERS

WILL BE REWARDED BY THE BUS COMPANY AND THE DEPARTMENT.

THE DEPARTMENT INTENDED TO INCULCATE AND REINFORCE THE OF "CUSTOMERS ALWAYS COME FIRST" WHICH IS FUNDAMENTAL TO THE OF ANY PUBLIC TRANSPORT OPERATOR.

CONCEPT SUCCESS

TENDERS INVITED FOR DEVELOPMENT AND MANAGEMENT OF LANDFILL

THE ENVIRONMENTAL

FOR

THE

PROTECTION DEVELOPMENT AND

(EPD) IS INVITING OF THE

NEW WEST THE FIRST OF THE THREE

DEPARTMENT

TENDERS

MANAGEMENT TERRITORIES (WENT) LANDFILL, WHICH WILL BE STRATEGIC LANDFILLS TO BE COMMISSIONED IN HONG KONG.

TENDER

TO THE PRE-QUALIFIED

JOINT VENTURES

DOCUMENTS HAVE BEEN 19SUED TENDERERS FOR THE PROJECT.

ARE INTERNATIONALLY THESE COMPANIES RECOGNISED WASTE MANAGEMENT CONTRACTORS, CONSORTIA OR WHICH WERE PRE-QUALIFIED IN SEPTEMBER THIS YEAR TO TENDER FOR ALL THREE STRATEGIC LANDFILLS.

THE

/WENT LANDFILL