XN000022-1987-09-19 — Page 4

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SATURDAY, SEPTEMBER 19, 1987

THERE WERE 14 COMPLAINTS ABOUT THE ADEQUACY OF BUS SERVICE ON

MAINLY HONG KONG ISLAND WHICH WERE

FROM COMMUTERS

ROUTES ALONG THE NORTHERN SHORELINE OF THE ISLAND.

THE USING

BUS

ABOUT KCR FEEDER THE NEW

THE IN KOWLOON AND THE NEW TERRITORIES,

96 COMPLAINTS THE ADEQUACY OF BUS SERVICE WERE MAINLY RELATED TO MTR OR BUS ROUTES AND EXPRESS BUS ROUTES, MANY OF WHICH ARE SERVING TOWNS OF SHA TIN, TUEN MUN, TAI PO, KWAI CHUNG AND TSING YI.

PUBLIC

THE WERE

COMPLAINTS CONCERNING THE STANDARD OF SERVICE OF THE VARIOUS

72

OF MODES OF PUBLIC TRANSPORT MADE UP 519 CASES OR

PER CENT

CASES INVOLVING

TRANSPORT SERVICES. THESE COMPLAINTS TAKEN UP INDIVIDUALLY WITH THE TRANSPORT OPERATORS CONCERNED (NAMELY

OR CORPORATIONS) THE BUS COMPANIES, FERRY COMPANIES AND RAILWAY RELEVANT AUTHORITIES {NAMELY TRANSPORT DEPARTMENT IN IRREGULARITIES IN GREEN MINIBUS SERVICES AND THE POLICE IN RESPECT

TAXI MALPRACTICES).

RESPECT

THE

OF

OF

1SLAND WERE DISTRICT AND THE

KOWLOON IN

AND

COMPLAINTS ABOUT ERRATIC BUS SERVICE ON HONG KONG MAINLY DIRECTED AT BUS ROUTES SERVING THE SOUTHERN EAST-WEST ROUTES ON THE NORTHERN PART OF THE ISLAND. THE NEW TERRITORIES, COMPLAINTS ABOUT BUSES NOT KEEPING FREQUENCY WERE MAINLY LEVELLED AT EXTERNAL BUS ROUTES IN KOWLOON AND SHA TIN, YUEN LONG AND TUEN MUN.

REGARDING GREEN MINIBUS

TO SCHEDULED EAST

SERVICES, THE

TO APPROVED

COMPLAINTS MAIN SCHEDULE OR ROUTEING AND THE

WERE

MINIBUSES NOT ADHERING MISCONDUCT OF DRIVERS.

CASES

COMPLAINTS ABOUT TAXI SERVICE RECEIVED BY TCU TOTALLED 237

AS COMPARED WITH 207 PREVIOUS QUARTER.

IN THE QUARTER IN THE CASES RECORDED

ABOUT TAXI AS IN THE PREVIOUS QUARTER, MOST OF THE COMPLAINTS

CONCERNED WITH MALPRACTICES SERVICE WERE

AND MISCONDUCT OF TAXI SOLICITING PASSENGERS, DRIVERS, NAMELY TAXI DRIVERS REFUSING HIRE OR

DESTINATIONS NOT TAKING THE MOST DIRECT ROUTEING, FAILING TO DRIVE TO AND OVERCHARGING.

HONGKONG YAUMATI COMPLAINTS CONCERNING ROUTES OPERATED BY THE

QUARTER. FERRY COMPANY, TOTALLING 13, WERE ONE MORE THAN THE PREVIOUS

FERRY CO. LTD. AND ANOTHER THERE WAS ONE COMPLAINT AGAINST THE STAR THREE AGAINST THE OPERATOR OF THE DISCOVERY BAY-CENTRAL FERRY SERVICE.

THE MAIN

AREAS

OF COMPLAINT WERE REGULARITY CLEANLINESS OF VESSELS AND PASSENGER FACILITIES.

OF

SERVICE,

TOTALLED

365 CASES, CASES ISLAND, 181

CASES IN TUNNELS

COMPLAINTS ABOUT

ROAD 66 CASES ON

CONGESTION

HONG KONG DISTRIBUTED AS FOLLOWS : IN KOWLOON, 77 CASES IN THE NEW TERRITORIES AND 11 AND AREAS AFFECTED BY LRT WORKS.

>

/FACTORS WHICH