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SATURDAY, SEPTEMBER 19, 1987
THERE WERE 14 COMPLAINTS ABOUT THE ADEQUACY OF BUS SERVICE ON
MAINLY HONG KONG ISLAND WHICH WERE
FROM COMMUTERS
ROUTES ALONG THE NORTHERN SHORELINE OF THE ISLAND.
THE USING
BUS
ABOUT KCR FEEDER THE NEW
THE IN KOWLOON AND THE NEW TERRITORIES,
96 COMPLAINTS THE ADEQUACY OF BUS SERVICE WERE MAINLY RELATED TO MTR OR BUS ROUTES AND EXPRESS BUS ROUTES, MANY OF WHICH ARE SERVING TOWNS OF SHA TIN, TUEN MUN, TAI PO, KWAI CHUNG AND TSING YI.
PUBLIC
THE WERE
COMPLAINTS CONCERNING THE STANDARD OF SERVICE OF THE VARIOUS
72
OF MODES OF PUBLIC TRANSPORT MADE UP 519 CASES OR
PER CENT
CASES INVOLVING
TRANSPORT SERVICES. THESE COMPLAINTS TAKEN UP INDIVIDUALLY WITH THE TRANSPORT OPERATORS CONCERNED (NAMELY
OR CORPORATIONS) THE BUS COMPANIES, FERRY COMPANIES AND RAILWAY RELEVANT AUTHORITIES {NAMELY TRANSPORT DEPARTMENT IN IRREGULARITIES IN GREEN MINIBUS SERVICES AND THE POLICE IN RESPECT
TAXI MALPRACTICES).
RESPECT
THE
OF
OF
1SLAND WERE DISTRICT AND THE
KOWLOON IN
AND
COMPLAINTS ABOUT ERRATIC BUS SERVICE ON HONG KONG MAINLY DIRECTED AT BUS ROUTES SERVING THE SOUTHERN EAST-WEST ROUTES ON THE NORTHERN PART OF THE ISLAND. THE NEW TERRITORIES, COMPLAINTS ABOUT BUSES NOT KEEPING FREQUENCY WERE MAINLY LEVELLED AT EXTERNAL BUS ROUTES IN KOWLOON AND SHA TIN, YUEN LONG AND TUEN MUN.
REGARDING GREEN MINIBUS
TO SCHEDULED EAST
SERVICES, THE
TO APPROVED
COMPLAINTS MAIN SCHEDULE OR ROUTEING AND THE
WERE
MINIBUSES NOT ADHERING MISCONDUCT OF DRIVERS.
CASES
COMPLAINTS ABOUT TAXI SERVICE RECEIVED BY TCU TOTALLED 237
AS COMPARED WITH 207 PREVIOUS QUARTER.
IN THE QUARTER IN THE CASES RECORDED
ABOUT TAXI AS IN THE PREVIOUS QUARTER, MOST OF THE COMPLAINTS
CONCERNED WITH MALPRACTICES SERVICE WERE
AND MISCONDUCT OF TAXI SOLICITING PASSENGERS, DRIVERS, NAMELY TAXI DRIVERS REFUSING HIRE OR
DESTINATIONS NOT TAKING THE MOST DIRECT ROUTEING, FAILING TO DRIVE TO AND OVERCHARGING.
HONGKONG YAUMATI COMPLAINTS CONCERNING ROUTES OPERATED BY THE
QUARTER. FERRY COMPANY, TOTALLING 13, WERE ONE MORE THAN THE PREVIOUS
FERRY CO. LTD. AND ANOTHER THERE WAS ONE COMPLAINT AGAINST THE STAR THREE AGAINST THE OPERATOR OF THE DISCOVERY BAY-CENTRAL FERRY SERVICE.
THE MAIN
AREAS
OF COMPLAINT WERE REGULARITY CLEANLINESS OF VESSELS AND PASSENGER FACILITIES.
OF
SERVICE,
TOTALLED
365 CASES, CASES ISLAND, 181
CASES IN TUNNELS
COMPLAINTS ABOUT
ROAD 66 CASES ON
CONGESTION
HONG KONG DISTRIBUTED AS FOLLOWS : IN KOWLOON, 77 CASES IN THE NEW TERRITORIES AND 11 AND AREAS AFFECTED BY LRT WORKS.
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/FACTORS WHICH