XN000022-1987-06-13 — Page 3

SATURDAY, JUNE 13, 1987

TRANSPORT COMPLAINTS DROP BY 13 PER CENT

MARCH

COMPLAINTS ON TRANSPORT MATTERS IN THE PERIOD JANUARY TO

CENT AS COMPARED WITH THE PREVIOUS THIS YEAR DECREASED BY 13 PER QUARTER, ACCORDING TO THE QUARTERLY REPORT PUBLISHED TODAY BY THE TRANSPORT COMPLAINTS UNIT (TCU),

(SATURDAY)

THE UNIT DURING A TOTAL OF 1,556 COMPLAINTS WERE LODGED WITH THE PERIOD UNDER REVIEW, COMPARED WITH 1,780 IN THE PREVIOUS QUARTER, WHILE 1,423 WERE RECORDED IN THE CORRESPONDING PERIOD IN 1986.

COMPLAINTS

ABOUT PUBLIC

TRANSPORT SERVICES,

CONSTITUTING THE COMPLAINTS RECEIVED, REMAINED APPROXIMATELY 43 PER CENT OF ALL

EXECUTIVE THE LARGEST SINGLE GROUP OF COMPLAINTS HANDLED BY THE UNIT, SECRETARY OF TCU, MR MOHAMMED RUMJAHN SAID.

ADEQUACY

OF

PUBLIC

TRANSPORT

177 REGARDING THE

SERVICE,

INCREASI THE COMPLAINTS WERE RECEIVED. "THEY AROSE FROM PROPOSALS TO

ROUTES AND EXTEND EXISTING FREQUENCY OF SERVICE OR TO INTRODUCE NEW EXISTING ROUTES, MR RUMJAIN EXPLAINED.

..

THOSE

CONCERNING COMPLAINTS ABOUT THE ADEQUACY OF BUS SERVICE,

FROM COMMUTERS ALONG THE NORTHERN ON HONG KONG ISLAND WERE MAINLY

IN

AND THI NEW KOWLOON THOSE OF SHORELINE

ISLAND, WHILE THE

BUS ROUTES AND TERRITORIES WERE MAINLY RELATED TO MTR OR KOR FEEDER

TOWNS OF SHA EXPRESS BUS ROUTES, MANY OF WHICH WERE SERVING THE NEW TIN, TUEN MUN, TAI PO, KWAI CHUNG AND TSING YL.

OF THE 63 PER CENT

COMPLAINTS CONCERNING THE STANDARD OF SERVICE MODES OF PUBLIC TRANSPORT MADE UP 424 CASES OR CASES INVOLVING PUBLIC TRANSPORT SERVICES.

VARIOUS OF THE

TRANSPORT

THESE COMPLAINTS WERE TAKEN UP INDIVIDUALLY WITH THE

COMPANIES, FERRY COMPANIES AND OPERATORS CONCERNED (NAMELY THE BUS

AUTHORITIES (NAMELY TRANSPORT RAILWAY CORPORATIONS) OR THE RELEVANT DEPARTMENT IN RESPECT OF IRREGULARITIES IN GREEN MINIBUS SERVICES

MK RUNJAHN SAID. THE POLICE IN RESPECT OF TAXI MALPRACTICES),

AND

WERE

"COMPLAINTS ABOUT ERRATIC BUS SERVICE ON HONG KONG ISLAND

DISTRICT AND THE MAINLY DIRECTED AT BUS ROUTES SERVING THE SOUTHERN EAST-WEST ROUTES ON THE NORTHERN PART OF THE ISLAND.

COMPLAINTS ABOUT BUSES LEVELLED AT EXTERNAL TUEN MUN," HE

TERRITORIES, "IN KOWLOON AND THE NEW NOT KEEPING TO SCHEDULED FREQUENCY WERE MAINLY BUS ROUTES IN KOWLOON EAST AND SHA TIN, YUÊN LONG AND SAID.

TURNING TO GREEN MINIBUS SERVICES, HE SAID THE MAIN WERE MINIBUSES NOT ADHERING TO APPROVED SCHEDULE OR ROUTEINA MISCONDUCT OF DRIVERS.

COMPLAINTS AND THE

THOUGH A