XN000022-1976-04-07 — Page 24

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Wednesday, April 7, 1976

strictly controlled and that its productivity should be improved

whenever possible."

On the attitude of civil servants, Sir Denys recalled

the Hon. Roger Lobo's emphasis on the importance of the first

impressions gained by a visitor arriving in Hong Kong's airport.

He said there was of course another side to this.

"Travellers arriving from abroad are themselves often hot,

sleepy and short-tempered.

"However, sharp-tongued they may be with Immigration

and Health Officers at Kai Tak, they nevertheless expect an

infinite degree of charm and patience to be shown to them in

return."

He believed that in general the majority of those on

duty at Kai Tak remained reasonable, helpful and polite under

considerable pressure and often in trying conditions. "Nevertheless,

the Heads of all the Departmenta concerned do attach real importanco

to ensuring that the highest standards of cheerfulness and courtesy

are preserved."

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