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Wednesday, April 7, 1976
strictly controlled and that its productivity should be improved
whenever possible."
On the attitude of civil servants, Sir Denys recalled
the Hon. Roger Lobo's emphasis on the importance of the first
impressions gained by a visitor arriving in Hong Kong's airport.
He said there was of course another side to this.
"Travellers arriving from abroad are themselves often hot,
sleepy and short-tempered.
"However, sharp-tongued they may be with Immigration
and Health Officers at Kai Tak, they nevertheless expect an
infinite degree of charm and patience to be shown to them in
return."
He believed that in general the majority of those on
duty at Kai Tak remained reasonable, helpful and polite under
considerable pressure and often in trying conditions. "Nevertheless,
the Heads of all the Departmenta concerned do attach real importanco
to ensuring that the highest standards of cheerfulness and courtesy
are preserved."
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