XN000022-1972-10-31 — Page 8

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Tuesday, October 31, 1972

Regarding the times of delivery at their premises, over 81 per

cent expressed satisfaction, 13 per cent gave no comment and 6 per cent

favoured a change in the times.

Nearly 97 per cent considered the working attitude of their delivery

postmen satisfactory or better. Twenty per cent described their delivery

postmen as courteous.

On the times of posting, 71 per cent would not mind the system of

posting before 3 p.m. for first delivery the next day and 59 per cent opted

for the deadline of 12 noon for the same standard of service.

A fair level of criticism was levelled at the counter service.

Nearly 40 per cent regarded the waiting time, particularly at registration

and parcel counters, as unreasonable.

A similar degree of dissatisfaction applied to the counter staff.

Thirty-seven per cent complained they did not receive courteous service

although 63 per cent found the service satisfactory.

Commenting on the findings, the spokesman said: "The Post Office

is particularly concerned over the poor image of its counter services and

this aspect will be given added emphasis in the new staff training programmęs

which are to be implemented."

He added that the result of the survey was most encouraging and

that various other comments offered by the respondents outside the context

of the questionaires would be given due and thorough consideration.

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