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Tuesday, October 31, 1972
Regarding the times of delivery at their premises, over 81 per
cent expressed satisfaction, 13 per cent gave no comment and 6 per cent
favoured a change in the times.
Nearly 97 per cent considered the working attitude of their delivery
postmen satisfactory or better. Twenty per cent described their delivery
postmen as courteous.
On the times of posting, 71 per cent would not mind the system of
posting before 3 p.m. for first delivery the next day and 59 per cent opted
for the deadline of 12 noon for the same standard of service.
A fair level of criticism was levelled at the counter service.
Nearly 40 per cent regarded the waiting time, particularly at registration
and parcel counters, as unreasonable.
A similar degree of dissatisfaction applied to the counter staff.
Thirty-seven per cent complained they did not receive courteous service
although 63 per cent found the service satisfactory.
Commenting on the findings, the spokesman said: "The Post Office
is particularly concerned over the poor image of its counter services and
this aspect will be given added emphasis in the new staff training programmęs
which are to be implemented."
He added that the result of the survey was most encouraging and
that various other comments offered by the respondents outside the context
of the questionaires would be given due and thorough consideration.
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