The number of complaints about public transport increased by 1.1 per cent from 2,474 in the previous quarter to 2,502.
Statistics indicated that there were increases in the number of complaints against taxi driver malpractices (up from 1,285 to 1,364), China Motor Bus (up from 171 to 186) and rail services (up from 72 to 89).
However, complaints about Kowloon Motor Bus dropped by 17.4 per cent from 321 to 265. There were also fewer complaints against Citybus (down from 95 to 81) and ferry services (down from 62 to 52).
Complaints about the malfunctioning of traffic signs and aids increased by 90.3 per cent from 31 to 59. There were also more complaints about road conditions (up) from 69 to 91) and traffic congestion (up from 178 to 196).
During the same period, the number of suggestions for additional traffic signs and aids dropped from 93 to 89. Complaints about enforcement action also dropped from 338 to 322.
All suggestions and complaints received by TCU had been referred to the relevant authorities and government departments for investigation.
Members of the public are welcome to make suggestions and complaints directly by dialling the 24-hour Transport Complaints Unit hotline 2577 6866 or 2889 9999.
End
Concerted efforts to preserve and protect water sources
Concerted effort of water bodies at regional, national and international levels is essential to preserve and protect the world's precious water resources.
The Secretary for Works, Mr Kwong Hon-sang, made the remarks when addressing the opening ceremony of the 10th International Water Supply Association (IWSA) - Asia Pacific (ASPAC) Group Regional Conference and Exhibition - Water Hong Kong '96 this (Tuesday) morning.