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"Apart from making significant achievements in meeting all the performance targets and financial objectives, the Land Registry has also made remarkable progress in automating its land registration and search facilities to provide the community with the most efficient and cost-effective services."
The Registry had achieved very satisfactory results in providing its main services. Performance pledges for the main services were enhanced during the year with service delivery times shortened by nine per cent to 50 per cent.
Notwithstanding the very high standards, all performance pledges were satisfactorily met through effective resource management and process re-engineering as well as staff's firm commitment to customer-based services.
"During the year, the Land Registry has continued improving its services to customers. The most significant efficiency improvement project is the optical based Document Imaging System. The System automates the manual processes of storage. retrieval, reproduction and distribution of land documents. It offers customers with fast and convenient land search services," Mr Pang said.
The annual reported also pointed out that computerisation of the New Territories land registers was progressing smoothly. Full computerisation of all New Territories land registers would be completed before mid-1997 as scheduled.
The Registry's on-line computer search facility. the Direct Access Services. had been extended to cover the computerised land registers in all the New Territories Land Registries. About 65 per cent of the land searches were conducted through the facility.
Looking ahead. Mr Pang anticipated that upon completion of all the technology projects. the Land Registry would be able to provide centralised registration and search services. without any geographical boundary constraints, for the benefit of its
customers.
Mr Pang was confident that the Land Registry would continue to provide professional, efficient and quality services to the community in the years to come.
The Land Registry is one of the first trading fund government departments established on August 1, 1993 to operate on a self-financing basis. The primary objective is to deliver value-for-money and business friendly service to customers.
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