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Land Registry keeps customers better informed
The Land Registry has started to display in all of its regional offices its performance pledges as well as the actual performance levels and estimated service delivery time achieved by that particular office.
This is to keep customers better informed of the Registry's performance and standard of services they can expect from the office they visit, the Land Registrar, Mr Kenneth Pang, said today (Wednesday).
"We believe that well-informed customers will help us monitor our services more effectively and provide the feedback we need to further improve our services," he said.
Unveiling a plaque of performance pledges at the Urban Land Registry. Mr Pang said the Registry has achieved very satisfactory results in meeting all its enhanced performance pledges for 1995-96, both in terms of service delivery time and the quality of service.
"The new arrangement will also give due recognition to staff, especially those working in offices which have done well in meeting the performance pledges," he said.
"The Land Registry provides four major arcas of services to the public, namely, registration of land documents, search of land records, supply of copies of records and certification of land documents.
"Currently the Registry's target is that at least 95 per cent of the requests for services is met within the pledged delivery time."
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