Staffing
To improve customer service, the Social Welfare Department's Social Security Field Units will be provided with an additional 211 posts. Following the increased staffing, CSSA applicants can expect to receive assistance more speedily and effectively.
The improvement will reduce the time span for processing cases and widen the dissemination of information to CSSA customers so that they know what assistance they would receive under the CSSA Scheme.
Average CSSA payments
As a result of the proposed improvements to CSSA and the annual inflation adjustments, the average monthly CSSA payment (i.e. standard rates, rent allowance and other special grants) will increase:
by 10% to $2,980 for a single elderly person
*by 18% to $5,000 for an elderly couple
by 21% to $7,960 for a three-member single parent family
by 19% to $10,270 for a four-person household
** by 45% to $2,550 for a single adult in ill-health
常 by 28% to $2,150 for a single unemployed adult
Pamphlet
A pamphlet, in Chinese and English, showing the main recommendations of the CSSA Review is available at all Social Security Field Units. District Social Welfare Offices and District Offices.
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