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Labour Department performance pledge for 1996
The Labour Department's 1996 performance pledge covers three new service areas, namely the promotion of industrial safety and labour relations as well as the administration of the importation of labour schemes.
Services already covered in the 1995 pledge are also included in the 1996 performance pledge.
These include employment services for able-bodied and disabled job-seekers, conciliation of labour disputes, employees' compensation, pressure equipment safety, registration of trade unions, General Enquiry Telephone Service, licensing of employment agencies, careers guidance for young people, attestation of contracts for employment outside Hong Kong and protection of wages on insolvency.
A spokesman for the department said today (Saturday) that the new pledge would continue to improve the quality of services offered by the department.
"Our aim is always to provide efficient, courteous and professional services to the public in a tidy and friendly environment," he said.
Reviewing the department's performance in 1995, he noted that on average, over 99 per cent of all the cases handled met the pledged standards.
"No complaint on non-fulfilment of pledges has been received. Nevertheless, we welcome any comments or suggestions on the services we provide," he added.
Copies of a bilingual booklet on the 1996 performance pledge and achievements in 1995 are available at all Labour Department offices and district offices of the Home Affairs Department.
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