3 -
"Consumers can also make use of the service to request for frequently used forms," he said.
The spokesman added that the Water Infolink provided general information 24 hours a day and copies of forms and information text could also be obtained through facsimile transmission.
"However, service on individual accounts such as requests for account balance and duplicate bills is only available from 8 am to 8 pm Mondays to Fridays and from 8 am to 1 pm on Saturdays, excluding public holidays," he said.
Under special circumstances, when requested by the Water Supplies Department, consumers can report their meter readings through the Water Infolink.
"Consumers who would wish to enquire about this Water Infolink service can telephone 2824 5000 during office hours," the spokesman added.
End
Separation of adult and children programmes on Infoline
The Telecommunications Authority, Mr Alex Arena, announced today (Saturday) that he had given approval to Hong Kong Telephone Company Ltd (HKTC) to implement a new Infoline access arrangement. With effect from January 1, 1996, the prefix of Infoline service changes from "173" to "900".
Furthermore, children programmes will be separated from adult programmes. Prior to this date, a customer who had opted to have access to children programmes was automatically given access to adult programmes as well. The new arrangement resolves the long standing problem of unauthorised access by minors to adult programmes on the Infoline service.
The new access arrangement for Infoline service has been discussed between the Office of the Telecommunications Authority (OFTA) and HKTC for a number of months. This is in fact the second phase of the Infoline access improvement
programme.