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Automatic answering system for airport enquiries
To further improve customers services, starting from Monday (September 18), the Hong Kong International Airport will use an automatic system to answer telephone enquiries.
The new system not only can give out information on flight movements and services available at the airport, it can also transfer calls automatically to the airlines and organisations concerned.
Keeping the present telephone enquiry 2769 7531, the new system consists of six auto-hunting lines and can be accessed through tone dialling telephones. It can provide information either in English, Chinese or Putonghua.
The facility will be implemented into two stages.
At the initial stage, the system will provide information concerning airlines, airport facilities, airport concessionaires and other government departments at the airport.
Information on flight movements and check-in areas will be provided in the second stage, which is expected to be ready by early next year. However, prior to the completion of work, such enquiries can also be automatically transferred to the airlines concerned.
End/Saturday, September 16, 1995
CED vital to HK's economy: Governor
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The Customs and Excise Department helps to win for Hong Kong the reputation of honouring international trading obligations and fulfilling its commitments on the protection of intellectual property, the Governor, the Rt Hon Christopher Patten, said.
"This is of vital importance- for the health of Hong Kong's community and for the lasting well being of our economy," he stressed.