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Callers can choose the recorded message in either Cantonese or English.
The hotline service will be operated round-the-clock until the elections end on September 17.
End/Sunday, September 3, 1995
DSD sets higher targets for performance pledge
The Drainage Services Department (DSD) has set higher targets for its performance pledge for 1995-96.
A spokesman for the department said today (Sunday) good results had been achieved for the performance standards set for 1994-95.
"We have achieved an 87 per cent success rate in achieving the performance standards set for dealing with complaints of blocked sewers or drains, and a 96 per cent rate for processing applications for drainage connections for private developments," he said.
The spokesman pointed out that the DSD had now set a 90 per cent success rate for dealing with blocked sewers or drains, and a 97 per cent rate for processing applications for drainage connection.
"For written enquiries on sewage charging scheme accounts, we have set two working days as the initial response time," he said,
"It is hoped that we would be able to achieve an 80 per cent success rate for this standard."
Elaborating on the performance standards for complaints of blocked sewers or drains, the spokesman said if a complaint was received between 8 am and noon, an on- site investigation would be carried out on the same day.
For complaints received after noon, investigations would be carried out before noon the following day.
However, the spokesman stressed that urgent cases would be handled as soon as possible.