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Telephone enquiry services on labour matters expanded
The Labour Department's General Enquiry Telephone Service (GETS) has entered a new phase of operation to provide better service for the public.
"Starting from July 25, the Interactive Voice Processing System (IVPS) under GETS has been expanded from 24 telephone lines to 30. Faxlines have also increased from one to two," Senior Labour Officer (Labour Inspection), Mr Chan Kwok-kuen, said today (Tuesday).
Furthermore, Putonghua has been introduced as a new language of option in addition to Cantonese and English.
Mr Chan said the number of telephone lines could be further increased to 36 if a traffic measurement to be conducted towards the end of the year confirmed the increasing demand for such service. The GETS provides through the IVPS round-the- clock pre-recorded information on labour legislation and the work of the Labour Department.
The IVPS is also supplemented by staff operators who handle more complicated enquiries during office hours.
The GETS handled some 1,470,000 calls and 45,000 fax transmissions last year. The first half of this year registered about 780,000 calls and 30,000 fax transmissions.
With the expansion of the GETS, Mr Chan expected the figures for the coming months to rise significantly, with about 5,200 calls a day.
End/Tuesday, July 25, 1995