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One of the Authority's primary objectives is to ensure that its services meet the specific needs of patients and that our public hospital services provide good value for money. To this end, the annual planning cycle has proven to be an effective mechanism to identify key areas for improvement by linking up resource input with service targets and quality outcomes. Development of clinical protocols and outcome indicators will be pursued as the next step to achieve a more rational basis for internal resource allocation and performance monitoring.
In line with its continuous efforts to foster a close partnership with the community, the Hospital Authority has established six new Hospital Governing Committees during the year, bringing together 34 such committees to provide a direct venue for public participation in the management and planning of hospital services. The setting up of a hotline for public feedback and enquiries, the designation of an officer responsible for patients relations in each hospital and the revamped procedures for handling public complaints are all part of this effort.
All these achievements owe much to the dedicated members and staff of the Hospital Authority. I would like to pay a special tribute to Sir S Y Chung, who has led the Authority from its infancy stage in 1988 until his retirement from the Board in March. He has been a tower of strength and the driving force behind many innovative changes brought into our public hospital system. His tremendous success and drive, his leadership and success in building up a strong team within the Hospital Authority have set the scene for further improvement of the system in future.
Last but not least, I would like to thank Honourable Members of this Council and the general public for their invaluable support in our mission to improve the quality of patient care in Hong Kong.
End/Wednesday, May 10, 1995