- 19.
These issues included the adaptation of the Hong Kong laws, the Court of Final Appeal, and the question of the right of abode.
"All those are issues on which the community looks to China for a more positive and constructive show of sincerity," said Mr Patten.
End/Thursday, April 27, 1995
Customer service consultant appointed
The Efficiency Unit of the Chief Secretary's Office today (Thursday) commissioned Coopers & Lybrand Management Consultants Ltd. to conduct a 12- month consultancy on customer service.
The Trade Department and the Department of Health have been selected for the project, the cost of which is some $2.5 million. The Judiciary has also decided to participate.
The Head of the Efficiency Unit, Mr Robert Footman, said after the contract- signing ceremony today that the purpose of the consultancy was to assist the Unit in the provision of advisory and support services to Government departments in improving their customer service to the public.
The consultants' main tasks are two-fold.
"First, they will advise and assist the selected departments and the Judiciary in identifying and improving areas of customer service. This includes measuring and improving customer satisfaction level through surveys, customer liaison, customer service training for staff, immediate complaint procedures and so on," Mr Footman said.
"Secondly, they will help the Efficiency Unit to provide a central advisory service to other departments on ways to improve customer service."
The consultants will work closely with the Efficient Unit and the departments concerned.
After a period of familiarisation with the Efficiency Unit, the consultants will work first with the Trade Department, commencing during May, and later in the year with the Department of Health and the Judiciary.