SATURDAY, SEPTEMBER 17, 1994
2
CIVIL AVIATION DEPARTMENT SETS PERFORMANCE
TARGETS FOR AIRPORT
ITS
THE
THE CIVIL AVIATION DEPARTMENT TODAY (SATURDAY) ANNOUNCED PERFORMANCE PLEDGE IN AN EFFORT TO CONSTANTLY STRIVING TO PROVIDE BEST POSSIBLE SERVICE FOR THE PUBLIC USING THE HONG KONG INTERNATIONAL AIRPORT.
ALSO ANNOUNCED WERE PERFORMANCE TARGETS FOR TANGIBLE SERVICES MONITORED BY IT AT THE AIRPORT.
ON THE WHOLE, THE DEPARTMENT PLEDGED TO MAKE AVAILABLE TO THE TRAVELLING PUBLIC A SECURE, SAFE AND EFFICIENT AIRPORT, PROVIDING AN EXPEDITIOUS, COMFORTABLE AND FRIENDLY ENVIRONMENT FOR ALL CUSTOMERS.
AS PART OF THE GOVERNMENT'S OVERALL PERFORMANCE PLEDGE THE DEPARTMENT WILL ENLIST REGULAR AIR TRAVELLERS TO JOIN ITS CUSTOMER LIAISON GROUP. THE GROUP WILL MEET REGULARLY TO RECEIVE COMMENTS AND EXCHANGE VIEWS ABOUT AIRPORT SERVICES.
THE
A SPOKESMAN FOR THE DEPARTMENT SAID THE PLEDGE WOULD COVER FOLLOWING AREAS AND STANDARDS WERE BEING SET SO THAT THE DEPARTMENT COULD MONITOR SERVICES PROVIDED BY OTHER AIRPORT PARTIES:
* AIRPORT SECURITY HAND BAGGAGE
CHECK
BAGGAGE RECLAIM WAITING TIME
AIRCRAFT/TERMINAL PASSENGER
TRANSFER
* PASSENGER CHECK-IN
NO SMOKING AREAS
:
90 PER CENT OF PASSENGERS CHECKED WITHIN THREE MINUTES; 100 PER CENT WITHIN FIVE MINUTES.
THE
ON 90 PER CENT OF OCCASIONS, FIRST BAG WILL BE DELIVERED AT THE BAGGAGE RECLAIM WITHIN 25 MINUTES OF AIRCRAFT PASSENGER DOORS OPENING. ON 90 PER CENT OF OCCASIONS, THE LAST BAG WILL BE DELIVERED WITHIN 43 MINUTES.
ALL TRANSFER BUSES WILL BE FULLY AIR-CONDITIONED.
ADEQUATE CHECK-IN DESKS WILL BE PROVIDED FOR AIRLINES AND THEIR HANDLING AGENTS TO ENSURE THAT THE QUEUING AND CHECK-IN SERVICE TIME THAT THEY ARE ABLE TO PROVIDE DOES NOT › EXCEED 30 MINUTES ON 95 PER CENT OF OCCASIONS.
+
POLICY
TO EXTEND THE NO-SMOKING ΤΟ AS MANY AREAS AS POSSIBLE WITHIN THE TERMINAL.
IS TO PROVIDE A PASSENGER TERMINAL.
THE TARGET "NO-SMOKING"
ALL RESTAURANTS ARE
CURRENTLY, DESIGNATED
"NO-SMOKING"
AND
SEPARATE
SPECIFIC AREAS ONLY, CONSTITUTING NO MORE THAN 25 PER CENT OF SEATING AREA PROVIDED, CURRENTLY PROVIDED FOR SMOKING.
THE
ARE
/* PASSENGER TERMINAL