SUNDAY, JANUARY 9, 1994
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EMSD MAKES PERFORMANCE PLEDGE
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THE ELECTRICAL AND MECHANICAL SERVICES DEPARTMENT TODAY (SUNDAY) ANNOUNCED ITS PERFORMANCE PLEDGE ON 15 TYPES OF SERVICES THE PUBLIC.
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THEY INCLUDE PROCESSING OF APPLICATIONS FOR REGISTRATION ELECTRICAL WORKERS, GAS INSTALLERS AND CONTRACTORS; HANDLING REPORTS OF ILLEGAL EQUIPMENT OR INSTALLATIONS; PROVIDING ADVICE SAFETY MATTERS AND ATTENDING TO GENERAL ENQUIRIES ON GAS, ELECTRICITY, LIFTS AND ESCALATORS.
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A SPOKESMAN FOR THE DEPARTMENT EXPLAINED THAT THE PERFORMANCE STANDARDS WERE EXPRESSED AS RESPONSE TIMES.
"THESE ARE THE NUMBERS OF WORKING DAYS WE WILL NORMALLY NEED TO PROCESS AN APPLICATION AND INFORM THE APPLICANT OF THE RESULT.
"FOR REPORTS OF ILLEGAL INSTALLATIONS OR DEFECTS, IT IS THE ON THE TIME WE WILL NEED TO CARRY OUT AN INSPECTION AND TAKE ACTION REPORT," HE EXPLAINED.
CITING PROCESSING APPLICATIONS FOR ENDORSEMENT OF TEST FOR LIFT AND ESCALATOR INSTALLATIONS AS AN EXAMPLE, THE CERTIFICATE SPOKESMAN SAID IT WOULD TAKE 14 DAYS.
FOR
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REPORTS OF ILLEGAL INSTALLATIONS, THE RESPONSE TIME IS DAYS. IT TAKES ONE DAY TO HANDLE REPORTS OF
MALFUNCTIONS TRAFFIC SIGNALS, AND FOOTBRIDGE AND SUBWAY LIGHTING.
14
MAJOR
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THE SPOKESMAN NOTED THAT THE DIRECTOR OF ELECTRICAL AND
AND SERVICES WOULD MONITOR THE PERFORMANCE STANDARDS MECHANICAL
THE
RESULT WOULD BE PUBLISHED EVERY YEAR.
THE DEPARTMENT WELCOMES COMMENTS AND SUGGESTIONS ON THE WAY THE SERVICES ARE PROVIDED.
MEMBERS OF THE PUBLIC WHO HAVE ANY VIEWS OR WHO ARE NOT SATISFIED WITH THE QUALITY OF SERVICES CAN WRITE TO THE DEPARTMENT'S PUBLIC RELATIONS MANAGER, 98 CAROLINE HILL ROAD, CAUSEWAY BAY.
MEANWHILE, THE DEPARTMENT HAS INSTALLED AN AUTOMATED SYSTEM WITH A VIEW TO PROVIDING A MORE EFFICIENT TELEPHONE ENQUIRIES SERVICE TO THE PUBLIC.
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UNDER AN INTERACTIVE VOICE RESPONSE SYSTEM WHICH STARTED OPERATING TODAY, THE PUBLIC MAY PHONE IN TO REQUEST FOR INFORMATION.
CALLS ARE RECEIVED THROUGH THE HOTLINE 882 8011 AND A DIGITISED
OF HUMAN
PRE- ADVISES THE CALLERS TO CHOOSE FROM A SELECTION VOICE RECORDED MESSAGES BY PRESSING DIGITS ON A TOUCH-TONE TELEPHONE.
THE MESSAGES COVER MAINLY ELECTRICITY AND GAS-RELATED IN AREAS OF REGISTRATION AND CERTIFICATION.
/CALLERS CAN
MATTERS