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SUNDAY, DECEMBER 26, 1993
TRANSPORT COMPLAINTS HOTLINE MORE READILY AVAILABLE
THE TRANSPORT ADVISORY COMMITTEE IS TO MAKE THE TELEPHONE NUMBER OF THE TRANSPORT COMPLAINTS UNIT (TCU) MORE READILY AVAILABLE ΤΟ THE PUBLIC BY PUTTING UP SIGNBOARDS CONTAINING THE HOTLINE NUMBER AT MAJOR TRANSPORT TERMINI THROUGHOUT THE TERRITORY.
THE METAL SIGNBOARD WITH GREEN LETTERING AGAINST A WHITE BACKGROUND IN BOTH CHINESE AND ENGLISH READS: "FOR COMPLAINTS AGAINST PUBLIC TRANSPORT, PLEASE PHONE 577 6866 (24 HOURS)
TRANSPORT COMPLAINTS UNIT, TRANSPORT ADVISORY COMMITTEE.
TRANSPORT EDINBURGH
IT HAS BEEN PUT UP AT 14 LOCATIONS, NAMELY PUBLIC IN FERCHANGES AT THE NORTH POINT FERRY PIER. ADMIRALTY, PLACE. MACAU FERRY TERMINAL, THE PERAK, THE EXCHANGE SQUARE, TUEN MUN TOWN CENTRE, SHATIN CENTRAL BUS TERMINUS, MUI WO BUS TERMINUS, MTR STATIONS IN CHAI WAN, TSUEN WAN AND KWAI FONG, AND KCR STATIONS IN SHEUNG SHUI AND TAI PO MARKET.
WORK IS IN HAND TO ERECT THE SIGNBOARD AT SIX MORE LOCATIONS. NAMELY PUBLIC TRANSPORT INTERCHANGES AT THE STAR FERRY PIER (KOWLOON), KOWLOON AND MONGKOK STATIONS OF THE KCR, KOWLOON TONG KCR/MTR INTERCHANGE, CHINA FERRY TERMINAL AND THE AIRPORT.
THE TCU CHAIRMAN, MR K Y LEUNG, SAID THE EXERCISE AIMED TO MAKE PUBLIC MORE AWARE THAT THE TCU WAS A FORUM TO RECEIVE COMPLAINTS ABOUT PUBLIC TRANSPORT SERVICES.
THE
"THIS IS PARTICULARLY USEFUL TO PEOPLE WHO WISH
ΤΟ MAKE AN INSTANT COMPLAINT WHILE THEIR MEMORY IS STILL FRESH ABOUT THE TRANSPORT SERVICE THEY HAVE JUST USED VIA THEIR PERSONAL MOBILE PHONE OR A PUBLIC TELEPHONE AT A TRANSPORT TERMINAL.'
I
THE HOTLINE IS MANNED DURING OFFICE HOURS AND CONTINUES TO RECEIVE CALLS OUTSIDE OFFICE HOURS VIA A RECORDER ANSWERING SERVICE.
MR LEUNG SAID: "APART FROM DEALING WITH PUBLIC TRANSPORT COMPLAINTS, TCU ALSO HANDLES COMPLAINTS ABOUT TRAFFIC MANAGEMENT AND ENFORCEMENT AS WELL AS ROAD MAINTENANCE."
"ALL COMPLAINTS AND SUGGESTIONS RECEIVED ON THE HOTLINE WILL BE CAREFULLY INVESTIGATED AND WHERE NECESSARY, WILL BE REFERRED TO THE APPROPRIATE AUTHORITIES FOR ACTION. HE SAID.
THE
THE PUBLIC MAY ALSO LODGE A TRANSPORT COMPLAINT BY WRITING EXECUTIVE SECRETARY OF THE UNIT ON THE 22ND FLOOR, EAST TOWER, 38 LEIGHTON ROAD, CAUSEWAY BAY.
TO
EXCHANGE
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