5
TUESDAY, SEPTEMBER 28, 1993
THE SPOKESMAN SAID THE WAITING TIME WOULD BE LONGER DURING PEAK HOURS AND AT PERIODS IMMEDIATELY BEFORE PUBLIC HOLIDAYS.
HE URGED MEMBERS OF THE PUBLIC TO RETURN AT ANOTHER TIME IF THEY FOUND THE COLLECTION OFFICE BUSY OR TO MAKE DECLARATIONS (FOR NON-DISKETTE ONLY) BY POST.
REGARDING APPLICATIONS FOR LICENCES
AND AND
PERMITS, THE TARGET EXPORT LICENCES FOR FOR REMOVAL PERMITS FOR
TIME IS 14 WORKING DAYS FOR NEW IMPORT DUTIABLE COMMODITIES; TWO WORKING DAYS DUTIABLE COMMODITIES AND PRESCRIBED ARTICLES LICENCES.
THE CLEARANCE OF DETAINED CARGO WILL TAKE SEVEN WORKING DAYS, FROM THE DATE OF REQUEST BY OWNER.
ON THE CLEARANCE OF BORDER-CROSSING VEHICLES, THE TARGET TIME IS ONE MINUTE, EXCEPT FOR VEHICLES THAT
SELECTED FOR SECONDARY EXAMINATION.
ARE
IN
RESPECT OF
REGARDING APPLICATIONS FOR CUSTOMS' ATTENDANCE BOND OPERATIONS, THE SERVICE WILL BE PROVIDED WITHIN THREE WORKING DAYS.
RELATING
THE TIME
AS FOR THE REGISTRATION AND CONSIGNMENT INSPECTIONS, FOR PRE-ISSUE CONSIGNMENT INSPECTIONS
ΤΟ TEXTILE LICENCES WILL BE TWO WORKING DAYS.
SEVEN WORKING DAYS WILL BE REQUIRED FOR PRE-ISSUE CONSIGNMENT INSPECTIONS RELATING TO NON-TEXTILE LICENCES; REGISTRATION AND RE-REGISTRATION INSPECTIONS UNDER THE CERTIFICATE OF ORIGIN SYSTEM AND THE RESERVED COMMODITIES SYSTEM.
THE SPOKESMAN SAID THE PUBLIC WAS WELCOME TO COMMENT ON THE WAYS IN WHICH THE SERVICES WERE DELIVERED.
"OUR CUSTOMERS HAVE A RIGHT TO A FULL AND PROMPT EXPLANATION TO MATCH WHEN, DESPITE OUR EFFORTS, THE SERVICES PROVIDED ARE UNABLE THE STANDARDS SET."
SUGGESTIONS OR COMPLAINTS CAN BE RAISED IN PERSON ΤΟ THE OFFICE MANAGER ON THE SPOT.
THEY MAY ALSO WRITE
TO THE STAFF OFFICER (SERVICE ADMINISTRATION) ON THE EIGHTH FLOOR, HARBOUR BUILDING, 38
ROAD, CENTRAL, HONG KONG,
PIER
"ALL COMPLAINTS, WHETHER ORAL OR WRITTEN, WILL BE DEALT WITH
AN INTERIM QUICKLY.
REPLY WILL BE GIVEN WITHIN 10 DAYS IF INVESTIGATIONS ARE CONTINUING," HE SAID.
ON
IF ANYONE FEELS THAT THEIR CASE HAS NOT BERN DEALT WITH ADEQUATELY, HE MAY WRITE TO THE COMMISSIONER OF CUSTOMS AND EXCISE THE EIGHTH FLOOR, HARBOUR BUILDING, 38 PIER ROAD, CENTRAL, HONG KONG.
DEPARTMENT WOULD SET UP MONITOR THE STANDARDS OF ITS SERVICES
THE THE SPOKESMAN POINTED OUT THAT CUSTOMER LIAISON GROUPS TO DELIVERED.
/"REPRESENTATIVES FROM