TUESDAY, SEPTEMBER 28, 1993
MORE TRANSPORT COMPLAINTS IN 1992/93
* * * * *
THE NUMBER
OF COMPLAINTS AND
SUGGESTIONS RECEIVED BY THE TRANSPORT ADVISORY COMMITTEE IN 1992/93 INCREASED BY 20 PER CENT, TO 10,583, COMPARED WITH 8,843 IN 1991/92.
TRANSPORT COMPLAINTS UNIT (TCU) OF THE
THE INCREASE IS ATTRIBUTABLE MAINLY TO GREATER PUBLIC AWARENESS OF TCU'S ROLE IN DEALING WITH TRANSPORT COMPLAINTS AND DEMAND FOR BETTER PUBLIC TRANSPORT SERVICES.
THE BREAKDOWN OF THE RETURN OF COMPLAINTS WAS SIMILAR ΤΟ THAT OF THE PREVIOUS YEAR. PUBLIC TRANSPORT SERVICES REMAINED THE MAIN AREA OF CONCERN. THIS CATEGORY OF COMPLAINTS ACCOUNTED FOR 55 PER CENT OF ALL THE COMPLAINTS RECEIVED.
THERE WERE MORE COMPLAINTS AGAINST HONG KONG FERRY (+118 PER CENT FROM 51 TO 111); TRAMS (+83 PER CENT FROM 47 TO 86); ROAD MAINTENANCE (+59 PER CENT FROM 473 TO 752); TAXIS (+31 PER CENT FROM 2,009 TO 2,638); CHINA MOTOR BUS (+23 PER CENT FROM 586 ΤΟ 718) AND ENFORCEMENT ACTION (+22 PER CENT FROM 1,572 TO 1,913 CASES).
OF THE 111 COMPLAINTS AGAINST HONG KONG FERRY, ABOUT 50 CENT WERE ABOUT EITHER IRREGULARITY OR INADEQUACY OF SERVICES.
THE BIG INCREASE IN THE NUMBER OF COMPLAINTS AGAINST TRAMS, PERCENTAGE TERMS, WAS LARGELY ATTRIBUTABLE TO THE IMPROPER USE OF AIR-HORN INTRODUCED IN AUGUST 1992.
PER
IN
THE
THE COMPLAINTS ABOUT ROAD MAINTENANCE WERE MAINLY RELATED DEFECTIVE ROAD SURFACES AND MALFUNCTIONING OF TRAFFIC SIGNS AND AIDS.
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THERE WERE FEWER COMPLAINTS AGAINST KOWLOON MOTOR BUS (-20 PER CENT FROM 1,283 TO 1,028) AND STAR FERRY (-88 PER CENT FROM EIGHT ΤΟ ONE).
0
CUSTOMS PROMISE EFFICIENT AND COURTEOUS SERVICES
THE CUSTOMS AND EXCISE DEPARTMENT TODAY (TUESDAY) ANNOUNCED PERFORMANCE PLEDGES IN A WIDE RANGE OF SERVICES FOR THE PUBLIC.
IMPORT
THE SERVICES INCLUDE THE MAKING OF
AND EXPORT DECLARATIONS, APPLICATIONS FOR LICENCES AND PERMITS, THE CLEARANCE OF DETAINED CARGO AND BORDER-CROSSING VEHICLES, REQUESTS FOR CUSTOMS ' ATTENDANCES, REGISTRATION AND CONSIGNMENT INSPECTIONS.
"WE ARE COMMITTED TO PROVIDING AN EFFICIENT, COURTEOUS AND PROFESSIONAL SERVICE TO THE PUBLIC. OUR INTENTION IS TO DELIVER SERVICES WITHIN THE TARGET STANDARDS SET OUT IN THE PERFORMANCE PLEDGES," A SPOKESMAN FOR THE DEPARTMENT SAID.
THE TIME TAKEN TO MAKE IMPORT AND EXPORT DECLARATIONS AND TO PAY AD VALOREM CHARGES AT COLLECTION OFFICES, INCLUDING QUEUING TIME, RANGES FROM HALF AN HOUR TO TWO HOURS, DEPENDING ON THE TIME OF DAY AND THE INDIVIDUAL OFFICE.
/THE SPOKESMAN