27
THURSDAY, JUNE 10, 1993
WE EXPECT THE MONTHS, MR
GETS
CHAN
"AS THE SYSTEM IS PROGRESSING SMOOTHLY, WILL HANDLE 1.5 MILLION ENQUIRIES IN THE NEXT 12 NOTED.
...
'ACCESS TO THE SYSTEM IS VERY SIMPLE, ALL YOU NEED IS TO OUR GETS HOTLINE NUMBER WHICH IS 717 1771.
DIAL
"ONCE CONNECTED, INSTRUCTIONS WILL BE GIVEN TO THE CALLERS BY A DIGITISED HUMAN VOICE SO THAT THEY CAN CHOOSE A SELECTION OF PRE- RECORDED MESSAGES OR SWITCH TO OPERATORS FOR CONSULTATION BY SIMPLY PRESSING THE DIGITS ON THEIR TOUCH-TONE TELEPHONE.
"
CALLERS USING ROTARY OR PULSE DIAL TELEPHONES TRANSFERRED DIRECTLY TO OPERATORS FOR ENQUIRIES.
WILL BE
MR CHAN POINTED OUT THAT THERE WERE SEVERAL ADVANTAGES IN THE INSTALLATION OF THE IVPS.
"IT OPERATES 24 HOURS A DAY AND SEVEN DAYS A WEEK SO THAT CALLERS CAN GAIN ACCESS TO THE BILINGUAL PRE-RECORDED MESSAGES AT ANY TIME, HE SAID.
IF THE CALLERS HAVE FURTHER QUESTIONS TO RAISE AFTER LISTENING TO THE MESSAGES ON SOME COMPLICATED MATTERS, THEY WILL BE ABLE TO SPEAK DIRECTLY TO OUR OPERATORS FOR FURTHER ENQUIRIES.
"THE MOST SIGNIFICANT FEATURE OF THE IMPROVED SYSTEM IS THE DELIVERY OF INFORMATION AND FORMS ON LABOUR LEGISLATION BY FACSIMILE TO SAVE ENQUIRERS' JOURNEYS TO AND FROM OUR OFFICES, HE SAID.
"THE SYSTEM ALSO HAS THE FUNCTION TO TRANSFER PUBLIC CALLS TO HOTLINES OF RELEVANT SERVICES OF THE DEPARTMENT IF THE CALLERS NEED SPECIFIC INFORMATION ON INDUSTRIAL SAFETY, OCCUPATIONAL HEALTH AND PRESSURE EQUIPMENT, HE ADDED.
MR CHAN SAID AT PRESENT ABOUT 40 PRE-RECORDED MESSAGES ON CONDITIONS OF EMPLOYMENT, EMPLOYEES' COMPENSATION AND FOREIGN DOMESTIC HELPERS ARE AVAILABLE FOR CLIENTS.
"IN ADDITION, MORE THAN 20 DIFFERENT GUIDANCE NOTES AND FORMS ARE ALSO AVAILABLE FOR FACSIMILE TRANSMISSION TO CALLERS.
"ADDITIONAL MESSAGES AND FAX ITEMS WILL CONTINUE TO BE PUT INTO THE IVPS ONCE AVAILABLE WHILE EXISTING ITEMS WILL BE REVISED REGULARLY TO PROVIDE THE MOST UP-TO-DATE INFORMATION FOR THE PUBLIC, HE ADDED.
**
MR CHAN NOTED THAT BEFORE THE INSTALLATION OF THE IVPS, ENQUIRY OFFICERS OF THE GETS HANDLED AN AVERAGE OF ABOUT 1,300 CALLS A WORKING DAY.
"PRELIMINARY SURVEYS REVEALED THAT AFTER THE INSTALLATION OF THE SYSTEM, THE IVPS AND OUR OFFICERS ARE NOW HANDLING 3,700 AND 1,000 CALLS PER WORKING DAY RESPECTIVELY, MR CHAN ADDED.
-
0
-
/28