TUESDAY, DECEMBER 29, 1992
INLAND REVENUE DEPARTMENT MAKES PERFORMANCE PLEDGE TO PUBLIC
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THE INLAND REVENUE DEPARTMENT TODAY (TUESDAY) ANNOUNCED PERFORMANCE PLEDGE IN RELATION TO THE SERVICES IT PROVIDES ΤΟ PUBLIC.
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THE PLEDGE DETAILS PERFORMANCE TARGETS WHICH HAVE BEEN SET VARIOUS SERVICES CONCERNING ENQUIRIES, ASSESSMENT OF TAX RETURNS, TAX RESERVE CERTIFICATES, OBJECTIONS AND TAX HOLDOVER CLA.IMS, DOCUMENTS STAMPING AND BUSINESS REGISTRATION.
AN EXPLANATION IS ALSO INCLUDED OF ACTION THAT CAN BE TAKEN IF THE PERFORMANCE TARGETS ARE NOT MET.
THE COMMISSIONER OF INLAND REVENUE, MR ANTHONY AU-YEUNG, SAID IN THE PRESS CONFERENCE THAT BECAUSE HIS DEPARTMENT HAD CONSIDERABLE CONTACT WITH THE PUBLIC IT HAD BEEN SELECTED BY THE GOVERNOR, AS ONE
OF SEVEN DEPARTMENTS IN THE FIRST BATCH, TO INTRODUCE THE
PERFORMANCE PLEDGE SCHEME.
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MR AU-YEUNG SAID HE WAS PARTICULARLY PLEASED TO PARTICIPATE IN SCHEME AS IT TIED IN WITH THE RECENT EXPANSION OF HIS DEPARTMENT'S ENQUIRY FACILITIES.
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THE PERFORMANCE PLEDGE RELATES LARGELY ΤΟ SERVICES THAT ENQUIRY ORIENTATED. OWING TO THE NATURE OF THE DEPARTMENT'S ACTIVITIES THERE ARE SEASONAL PEAKS AND TROUGHS WHICH DIRECTLY AFFECT THE LEVEL OF SOME SERVICES PROVIDED.
"FOR THIS REASON THE LEAFLET WHICH SETS OUT THE DEPARTMENT'S PERFORMANCE PLEDGE INDICATES THE SERVICES WHICH ARE AFFECTED BY SEASONAL FACTORS, MR AU-YEUNG EXPLAINED.
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THE PLEDGE ALSO RECOGNISES THAT THE TARGETS FOR ANSWERING CALLS TO THE ENQUIRY SERVICE CENTRE DEPEND TO SOME EXTENT ON WHETHER OR NOT THE CALLS ARE MADE DURING PEAK TIMES.
ADDITIONAL STAFF HAVE, HOWEVER, BEEN REDEPLOYED TO THE CENTRE TO IMPROVE THE SERVICE.
MORE, THE DEPARTMENT INTENDS TO INSTALL AN INTERACTIVE VOICE PROCESSING SYSTEM CONNECTED TO THE DEPARTMENT'S PRIME ENQUIRY NUMBER 594 0888.
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WITH A SYSTEM OF THIS KIND THE CALLER IS GUIDED BY A RECORDING OF BASIC INSTRUCTIONS TO SELECT THE TYPE OF SERVICE DESIRED, SUCH AS TO LISTEN TO VARIOUS RECORDED INFORMATION MESSAGES, OR TO TALK WITH A MEMBER OF THE ENQUIRY CENTRE STAFF.
MR AL.YEUNG SAID PERSONAL CALLERS TO THE ENQUIRY SERVICE CENTRE WERE SERVED IN A PURPOSE-BUILT HALL LOCATED ON THE FIRST FLOOR OF THE DEPARTMENT'S NEW OFFICE AT 5 GLOUCESTER ROAD, WAN CHAI.
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