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MONDAY, DECEMBER 14, 1992
MR HUI SAID THE PLEDGE COVERED FOUR MAIN AREAS OF LICENSING SERVICES. THEY ARE:
FOR
* THE FIRST ISSUE AND RENEWAL OF LEARNER'S DRIVING LICENCE;
THE FIRST ISSUE AND RENEWAL OF FULL DRIVING LICENCE;
* THE RENEWAL OF VEHICLE LICENCE; AND
THE TRANSFER OF VEHICLE OWNERSHIP.
TIME
HE EXPLAINED THAT UNDER THE SCHEME, LISTS OF THE PLEDGED PROCESSING WERE POSTED AT PROMINENT LOCATIONS AT THE FOUR LICENSING OFFICES IN CENTRAL, YAU MA TEI, KWUN TONG AND SHA TIN.
"THIS ENABLES CUSTOMERS TO SELECT THE BEST TIME SLOT WHICH SUITS THEIR PERSONAL NEEDS."
A DROP-IN BOX IS PROVIDED AT EACH OF THE LICENSING OFFICES TO RECEIVE APPLICATIONS FROM CUSTOMERS WHO DO NOT WISH TO WAIT.
APPLICATIONS WILL BE PROCESSED AND NEW LICENCES BY REGISTERED POST WITHIN 14 WORKING DAYS, MR HUI SAID.
WILL BE SENT
HE ALSO SAID THE PUBLIC TELEPHONE ENQUIRY SERVICE ON LICENSING WAS BEING UPGRADED.
"WE ARE TRYING OUT A NEW INTERACTIVE VOICE AND FAX RESPONSE SYSTEM WHICH ALLOWS MORE THAN 10 INCOMING CALLS TO BE ANSWERED AT THE SAME TIME. IT WILL ALSO BE ABLE TO PROVIDE APPLICATION FORMS THROUGH THE FAX MACHINE," HE SAID.
TO MEET THE GROWING DEMANDS OF THE PUBLIC, PARTICULARLY DURING PEAK HOURS, THE DEPARTMENT HAS PROPOSED ΤΟ MOVE THE HONG KONG LICENSING OFFICE TO A BIGGER PLACE AND AN ALTERNATIVE LOCATION IS BEING HUNTED.
"WE VALUE OUR
1 CUSTOMERS SUGGESTIONS AND COMMENTS. SIMPLE QUESTIONS WILL BE ANSWERED ON THE SPOT AND REPLIES то MORE COMPLEX ONES WILL BE GIVEN WITHIN 10 WORKING DAYS, MR HUI SAID.
W
THE DEPARTMENT IS SERVING ABOUT 460,000 REGISTERED OWNERS AND 1.2 MILLION DRIVERS.
VEHICLE
LAST YEAR, THE 160 COUNTER STAFF IN THE FOUR LICENSING PROCESSED ABOUT 2.5 MILLION LICENSING CASES.
OFFICES
THESE FIGURES SHOW HOW BUSY THE OFFICES ARE AND EXPLAINED WHY PEOPLE HAVE TO WAIT OVER THE COUNTER, PARTICULARLY DURING PEAK BOURS.
MR HUI POINTED OUT THAT A SERIES OF IMPROVEMENTS HAVE ALREADY BEEN MADE OVER THE PAST TWO YEARS.
A SINGLE-QUEUE ARRANGEMENT HAD BEEN ADOPTED SINCE JANUARY 1990, RESULTING IN MORE ORDERLY QUEUING AND MORE EVEN WAITING TIMES FOR PEOPLE.
/BROADCASTING OF